Universal Banker I - James Island, SC

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s, we have become a trusted financial partner across the South and beyond, known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose.

About the role

The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial needs. This position operates in the dual capacity of a Teller and Financial Service Representative (FSR), providing exceptional customer service in both transactional and account management roles. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

Responsibilities

• Serve customers quickly, accurately, efficiently, and confidentially according to SouthState Bank Service Standards.
• Know and understand the products and services offered by the bank, including facts, features, benefits, rules, regulations, and pricing.
• Identify customer needs and expectations by listening for clues; expand customer relationships by making referrals as outlined in position goals.
• Maintain a neat and professional personal appearance in accordance with bank policy.
• Ensure compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develop a strong understanding of customer-facing technology and discuss/enroll customers in self-service options.

Teller Duties

• Process transactions for savings, checking, and loan accounts.
• Maintain a neat and orderly work area; may assist in guiding and training new tellers.
• Provide customers access to safe deposit boxes as needed.
• Cash checks and process savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sell certified checks and balance transactions daily.
• Service/balance ATMs and utilize the branch capture system.
• Follow policies and procedures to complete transactions, minimize operational errors, and maintain workflow.
• Adhere to the branch’s security and audit procedures, including understanding the function and operation of security devices.

Financial Service Representative (FSR) Duties

• Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explain policies and procedures to customers, considering their unfamiliarity with banking processes.
• Resolve customer problems and complaints with courtesy and discretion; direct complex issues to appropriate sources for assistance.
• View problems and complaints as opportunities to satisfy customers and promote additional services.
• Demonstrate knowledge of financial services offered by the bank.
• Show sincere appreciation for each customer’s time and business; provide business cards as needed.
• Follow the branch’s security and audit procedures, including understanding the function and operation of security devices.
• Ensure branch records, reports, and correspondence related to customer development are accurate, timely, and properly distributed.

Universal Banker Functions

• Perform duties requiring one year of teller or cash handling experience and six months of customer relationship building or sales experience.
• Demonstrate expertise in Teller II and basic FSR job functions.
• May assume Vault Responsibilities or Back-Up Vault Responsibilities.
• Perform other duties as assigned.

Requirements

• High School diploma or equivalent.
• Cash handling, sales, and customer service experience; previous banking experience preferred.
• Good interpersonal and computer skills.
• Ability to read, write, speak, and understand English.

Training

• The SouthState Way
• New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience.

Physical Demands

• Ability to lift up to 50 pounds.
• Ability to stand and/or sit for long periods of time.
• Effectively access and interpret information on computer screens, documents, reports, and cash denominations.
• Identify customers accurately.

Work Environment

This position is typically located in an open lobby area with an individual workstation inside a cooled and heated facility. Access to a break room or restroom is available during breaks. Travel may be required for meetings or training as needed.

Work Location: 315 Folly Road, Charleston, South Carolina 29412