Universal Banker I Includes Incentive

JOB REQUIREMENTS

Description Starting salary for Universal Banker position is $19.50 an hour and up, depending on experience.

• Efficiently process customer transactions with a high level of integrity, accuracy and knowledge.
• Identify, expand and deepen customer relationships by profiling customers in an effort to recommend appropriate products and services that meet customer needs.
• Make referrals to other appropriate lines of business (i.e., WIS and WMC) to meet customer needs.
• Accurately open, maintain and close deposit accounts and services.
• Answer customer questions and resolve related account issues, including phone and in-person.
• Perform service related activities such as on-boarding calls and appropriate follow-up with customers.
• Engage in reactive sales and cross-sell activities, including calling on campaign lists and follow-up on referrals received.
• Maintain knowledge of WSB’s core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
• Keep abreast of industry trends, standards and external factors that may affect the bank.
• Operate in full compliance with internal policies/procedures, as well as applicable regulations/laws.

Qualifications

• Experience Required: 1 - 2 years of sales experience
• Experience Required: 2-4 years customer service experience
• Preferred: 2-4 years of sales and customer service experience in branch banking
• Education Required: High School Diploma or general education degree (GED)
• PREFERRED: Associate's Degree in business or related field
• Certifications, Licenses, Registration Required: Banker Certification within 6 months of hire/promotion date

Benefits

• Outstanding Medical, Dental, and Vision Insurance
• 401(k) matching
• Employee Stock Ownership Plan
• Paid Time off
• Paid Holidays
• Flexible Spending Account
• Pet Insurance