Universal Banker I - Broussard

Summary/Objective

This position is responsible for providing exceptional customer service by being well-versed in teller work and new accounts as well as handling transactions pertaining to loans, collections and/or exchanges. Serves as a new account representative and teller interchangeably on a regular basis.

Responsibilities

• Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items.
• Proofs work through branch capture machine to include reviewing work and making corrections.
• Opens various new depository account products and services.
• Works with customers to update existing deposit accounts.
• Maintains a well-developed, working knowledge of products, services, and processes offered.
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.
• Completes documents for special requests such as direct deposit, wire transfers, stop payments, etc.
• May provide assistance to lenders by pulling credit bureau checks, flood determinations, OFAC/Combined report from Horizon, and creating customer profiles for new banking relationships within Horizon.

Skills

• Clear and effective verbal, written, and interpersonal communication skills.
• Excellent analytical and problem-solving skills, ability to diagnose, resolve, or escalate a critical situation.
• Basic math and computer skills.
• Ability to use multiple computer systems and applications.
• Ability to handle multiple priorities simultaneously.

Requirements

• High School diploma or equivalent.
• Good credit is a must.

Preferred Qualifications

• Previous teller and cash handling experience.
• Previous new account opening experience.
• Knowledge of Community First Bank’s products, services, and policies.
• Knowledge of daily branch, vault, and ATM operations.
• Maintain knowledge of compliance and regulatory issues as appropriate.

Physical Demands

• Standing or sitting for prolonged periods.
• Adjusting or moving objects up to 20 lbs.

Travel

Some travel may be necessary as the need arises.