UNIVERSAL BANKER / HEAD TELLER - MELROSE PLAZA

About the Role

Bank of Botetourt is searching for a Universal Banker / Head Teller for our new Melrose Plaza Office. This position will perform a variety of banking duties such as processing teller transactions, demonstrating superior customer service and promoting bank productions and services. In addition, this position will be responsible for overseeing teller activities and maintaining records for vault and teller station cash balances. Candidates will be responsible for the sales and delivers of retail banking products and services, including opening new accounts and taking consumer loan applications and will interact with both consumer and business market customers with a goal of expanding and fostering banking relationships with existing and future customers and contributing to branch goals.

Who We Are

Vision: To be recognized as the community bank of choice in our region because of our commitment and reputation for facilitating growth and prosperity for our customers.

Mission: Leading the Bank with commitment to outstanding service to customers and community.

Values: We build lasting relationships through exceptional customer service; We provide innovative financial services and solutions tailored to the needs of our customers; We foster a strong, caring, value-driven employee culture; We have a thoughtful growth strategy and sound fiscal management; We are committed to and involved in the communities we service.

Position Summary

Maintains multiple skills to meet a customers needs for consumer loans, opening new accounts, running teller transactions, and various customer service requests.

Essential Functions

• Greet customers and receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
• Receive payment on all loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Issue certified checks, VISA travel and gift cards, cashier checks and direct customers on how to purchase US Savings Bonds.
• Process bank-by-mail and night depository items and recording proper information on bank forms.
• Close accounts or transfer funds, as requested.
• Collect utility payments and disburses funds to the proper company.
• Complete IRS Currency Transaction Report 4789 for all cash transactions over $10,000.
• Count, prove and package currency and coin.
• Balance cash drawer and prepare teller sheets.
• Cash checks, pay withdrawals from savings accounts, redeem savings bonds and coupons.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• Know the Banks products and services thoroughly.
• Look for opportunities to sell Bank services.
• Sell and/or refer Banks products and services to customers and prospects. Also participates with manager in the allocation of retail sales goals and the achievement of individual sales goals.
• Maintain the proper amounts of currency and coin in till.
• Understand their role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Maintain a neat and orderly work area and ensures that all negotiable items and confidential records are properly secured.
• Use computer system to make inquiries as to account status.
• Operate standard office machines, including coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine and adding machine.
• Ensure that the teller station is properly stocked with forms, supplies, etc.
• Balance ATMs.
• Assist in receiving and processing deposits for Bank of Botetourt Elementary Savings Program.

Expectations

• Provide superior customer service.
• Represent the bank in a professional manner.
• Represent Bank of Botetourt in community affairs and events.
• Treat all staff members with the utmost respect and cooperation.
• Conduct business to maximize shareholder value.
• Promptly report known or suspected violations of BSA laws, rules, or regulations involving the bank, its customers, or any other parties, or violations of the banks BSA compliance program to the BSA Officer or Coordinator.
• Perform other duties as assigned.

Pay

$18.00 - $25.00 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, relevant skills, education and experience.

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