Universal Banker- Forest Hills

Essential Duties & Responsibilities

• Provide exceptional customer service by engaging clients in a friendly and professional manner and also resolving service-related issues timely and efficiently.
• Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services that Apple Bank has to offer.
• Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with both customers, as well as prospects, to understand their needs and offer suitable products and services that add value; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
• Establish, retain, and deepen relationships with existing and potential customers to achieve team sales and referral goals while providing quality customer service.
• Handle all aspects of Teller operations by processing transactions in accordance with established policies and procedures; prove daily transactions within a reasonable timeframe and safeguard assigned cash and negotiable instruments.
• Aid in the opening and closing of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.).
• Communicate all disclosures, rules, and regulations covering transactions, as well as FDIC protection to customers upon the opening of new accounts.
• Accurately keep new account record keeping practices and perform timely follow-up as needed.
• Adhere to regulatory, compliance, security, and audit policies/procedures, as well as our code of conduct and operational controls to ensure the safety and security of the client, as well as Bank assets.
• Ensure that all new account procedures including CIP and BSA requirements are adhered to.
• Aid in training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers.

Skills, Education, & Experience

• A High School Diploma or GED is required.
• At least 1-2 years of retail banking experience in the combined experience of Teller/ Customer Service Representative is preferred.
• A general understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) is preferred.
• Prior experience in fostering and developing strong customer relationships is preferred.
• Ability to develop, as well as maintain a detailed level of knowledge of banking products and services is preferred.
• Display willingness to be cross-trained in other branch functions is preferred.
• Excellent problem-solving skills with the ability to provide solutions to customer issues are required.
• A confident, professional, and positive demeanor to customers are required.
• Excellent interpersonal and communication (verbal + written) skills; must have excellent phone skills are required.
• Strong organizational skills and detailed oriented are required.
• A basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint) is preferred.
• Display sound judgment and discretion when utilizing confidential information are required.

Benefits

The Universal Banker position offers a salary range of $21.98/hr - $32.97/hr.