Universal Banker

About the role

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships.

Responsibilities

• Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service.
  • Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks.
  • Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
• Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
  • Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
  • Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
  • Absorb and hand off loan application processing to the appropriate associate.
• Research and resolve problems and respond to client inquiries on account status.
  • Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Requirements

• High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The qualifications listed below are representative of the knowledge, skill, and/or ability required.
• Ongoing employment is contingent upon meeting all such requirements.
• DeGarmo Behavioral Assessment Requirement: All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position.
• The assessment takes approximately 12–15 minutes to complete.
• Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match