Universal Banker - Float

Duties and Responsibilities

• Greet customers with a warm and friendly smile, creating a welcoming atmosphere.
• Provide service to customers in a timely and professional manner.
• Process transactions efficiently and accurately, such as deposits, withdrawals, loan payments, and account inquiries.
• Handle large sums of cash and maintain assigned limits; cash settlement.
• Supervise responsibilities in support of branch leadership and goals.
• Educate customers on our wide range of banking products and services.
• Build strong relationships with customers, offering personalized solutions.
• Cross-sell bank products and services to maximize customer satisfaction and contribute to growth.
• Stay updated with industry trends and product knowledge, attending training sessions and workshops.
• Collaborate with team members and other departments to ensure seamless integration of services.
• Adhere to banking regulations and compliance standards, maintaining the highest level of integrity and confidentiality.
• Contribute to the overall team performance through continuous improvement.
• Proactively resolve customer issues, meeting and exceeding customers' needs and expectations.
• Expand the customer base through consultative sales techniques.
• Sell consumer credit products with an NMLS license, understanding the basic features and benefits of all Firstrust products and services.
• Report teller differences daily.
• Assist Universal Supervisor, verify cash shipments, conduct teller, vault, and ATM audits as needed.
• Comply with all opening and closing procedures.

Qualifications

• High School diploma or equivalent.
• Additional education in finance or related field a plus.
• Minimum of one year of customer service experience, preferably in a banking or retail environment.
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficient in using banking software and technology, with a high level of accuracy in cash handling and transaction processing preferred.
• Knowledge of banking regulations and compliance standards preferred.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Excellent judgment, decision, and problem-solving skills.
• Able to maintain confidentiality, use tact and diplomacy.
• Positive attitude, with a genuine passion for helping others and providing exceptional customer service.
• Commitment to personal and professional growth, with a desire to learn and develop new skills.
• Professional demeanor and appearance, reflecting our bank's commitment to excellence.