Universal Banker - Float

Duties and Responsibilities

• Greet customers with a warm and friendly smile, creating a welcoming atmosphere.
• Provide service to customers in a timely and professional manner.
• Process transactions efficiently and accurately, such as deposits, withdrawals, loan payments, and account inquiries.
• Handle large sums of cash and maintain assigned limits; cash settlement.
• Supervise responsibilities in support of branch leadership and goals.
• Educate customers on our wide range of banking products and services.
• Build strong relationships with customers, offering personalized solutions.
• Cross-sell bank products and services, maximizing customer satisfaction.
• Stay up-to-date with industry trends and product knowledge.
• Collaborate with team members and other departments.
• Adhere to banking regulations and compliance standards.
• Contribute to the team's performance through continuous improvement.
• Proactively resolve customer issues.
• Expand the customer base through consultative sales techniques.
• Sell consumer credit products with an NMLS license.
• Report teller differences daily.
• Verify cash shipments, conduct teller, vault, and ATM audits as needed.
• Comply with all opening and closing procedures.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience, preferably in a banking or retail environment.
• Strong interpersonal and communication skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficient in using banking software and technology.
• Knowledge of banking regulations and compliance standards.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Excellent judgment, decision, and problem-solving skills.
• Positive attitude, with a genuine passion for helping others and providing exceptional customer service.
• Commitment to personal and professional growth.

Benefits

At Firstrust Bank, we take pride in developing our employees and providing them with the tools and support they need to succeed. We offer competitive benefits including:

• Great benefits
• Performance-based pay
• A meaningful role
• Resources to help your success

Pay

The salary range for this position is $40,000 - $50,000 annually, commensurate with experience.

Schedule

The schedule for this position is Monday through Friday, 9:00 AM - 5:00 PM.