Universal Banker - Bilingual English/Spanish Speaking Preferred - Morris Park Branch

The Universal Banker is an entry‑level position responsible for assisting in the execution of sales, product, and service activities in coordination with the customer service team. The overall objective of this role is to foster relationships with customers to build loyalty and help increase sales to individual consumer clients.

Responsibilities

• Assist in basic account opening for existing customers
• Provide service delivery to internal and external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transactions and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citi, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency

Qualifications

• 1–3 years of relevant experience
• Previous retail banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Education

High School diploma or equivalent

Pay

Salary range: $50,030.00 – $65,270.00 per year. In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including vacation, sick leave, and paid holidays

Schedule

Full‑time

Location

Bronx, New York, United States