Universal Banker - (Bilingual - Spanish)

About the Role

The Universal Banker provides quality, accurate, and timely customer service when processing financial transactions and providing information about products, services, and benefits.

Responsibilities

• Cash checks and disburse funds after verifying signatures and sufficiency of funds to support withdrawals.
• Accept deposits, confirming accuracy of transactions.
• Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
• Prepare, verify, and issue cashier’s checks, bank money orders, etc.
• Balance all monies in cash drawers at the end of shifts.
• Accept and count inventories of cash and official items each day.
• Maintain a work area that ensures the safety of all negotiables and confidential records.
• Accurately conduct all credit and debit transactions including but not limited to receiving and paying of cash, checking and savings deposits/withdrawals, checking endorsements, and loan transactions.
• Ensure all regulatory requirements are met timely, including CTR’s.
• Keep proper cash supply while assuring teller area is secure; follow all security policies and procedures.
• Verify Night Depository envelopes and bags and maintain accurate transaction logs.
• Provide most customer service needs in the bank, including platform support such as opening checking accounts, savings accounts, CDs, and cross-selling of other products and services.
• Proactively inform clients of products/services, profile clients to identify financial needs, and make referrals when warranted.
• Explain product benefits, changes, restrictions, requirements, and any other relevant product and services information to clients.
• Cross-sell and make referrals to other lines of business to generate new business and deepen existing client relationships.
• Participate in all on-boarding of clients and campaigns, which includes calling clients.
• Deliver excellent customer service to all bank customers.
• Perform additional duties as assigned.

Requirements

• High School diploma or equivalent.
• Excellent verbal communication and math skills.
• Strong sales skills and open to a culture of customer needs-based selling.
• Proficient with technology.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.
• Bilingual in Spanish preferred but not required.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to read and interpret documents if required to perform the essential job functions.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing undue hardship, then the employee must be accommodated.