Universal Banker

About the role

As the Universal Banker you will perform Client Service Representative, Teller and administrative functions as needed in a branch setting. Greets, assists, and directs clients in a prompt courteous manner via telephone and in-person. Opens and maintains customer accounts and performs related account maintenance. Processes client transactions, maintains and balances a cash drawer and/or vault and identifies the needs of clients while cross-selling appropriate Bank products and services. Understands and completes job responsibilities in accordance with federal and state regulations.

Responsibilities

• Greets clients, offers assistance, and directs to appropriate department
• Opens and maintains retail deposit accounts
• Suggests products and services that best meet clients’ needs
• Performs debit card and internet banking maintenance
• Assists clients with basic service requests for retail banking products
• Refers clients to proper co-workers for other banking assistance
• Assists clients in person and on the phone while following the Banks service standards
• Processes client transactions
• Maintains and balances cash drawer and/or vault on a daily basis
• Performs opening and/or closing procedures for the bank
• Provides access to safe deposit boxes
• Assist other departments as needed
• Attends required department meetings
• Other job related duties necessary to carry out the responsibilities of this position
• Participates in internal and external training and development opportunities as required

Requirements

• Works regularly with clients and co-workers for the purpose of obtaining and providing information and assistance.
• Works occasionally with suppliers and vendors, community/trade/professional affiliations.
• Works regularly with confidential business and client information.
• Occasionally participates in bank committees and events.
• Quality, accuracy, reliability, thoroughness and timeliness of work performed and services provided to clients and co-workers; strong organization skills; customer satisfaction with services provided; keeps Bank and client information confidential; demonstrates friendly and helpful approach and attitude toward internal and external clients.
• Effectively communicates and develops good working relationships with all co-workers and clients; professional workplace appearance and conduct; honesty and integrity in all client and co-worker communications; reliability in reporting to work regularly and on time; understands Bank policies and procedures.
• Participates in training and appropriate professional development.
• Multi-tasks and effectively manages varying duties throughout the workday.
• Stays current in field and utilizes that information where practical; participates in training and appropriate professional development.
• Utilizes knowledge of Bank products and services to effectively cross-sell.
• High school diploma required.
• Two-year degree in business related coursework preferred.
• Previous cash handling experience required.
• Minimum one year customer service experience required.
• One year of previous banking experience preferred.
• Must possess courteous and professional customer service attitude; excellent verbal and written communication skills for interacting professionally with clients (both pleasant and difficult situations) and relating to other co-workers; ability to maintain the integrity of highly confidential client and Bank information.
• Must possess computer functioning and typing skills; basic mathematical skills up to and including fractions; legible handwriting.
• Must be able to deal effectively with time pressures and stress that can change hourly depending on level of client activity; effective problem solving skills; effective cross selling skills.
• Must be a self-starter and independent thinker and meet goals as outlined by the manager.
• Work is performed largely in an office environment with minimal chance for personal injury.
• Regular contact with clients and co-workers.
• Occasional out-of-town travel is required for business and education.
• Regular mental and visual concentration for computer usage required.
• Frequent use of telephone.
• Frequent repetitive use of keyboard for approximately 6 hours per day; frequent repetitive fingering and grasping of papers.
• Receive and provide detailed information through verbal communication.
• Requires near-, mid-range, and far vision.
• Will alternate sitting, standing, and walking throughout work shift.
• Bend, stoop, turn,