Universal Banker

ENT Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more—empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking!

About the role

At Wings Financial, our Universal Bankers are the welcoming face of the branch and the trusted partner our members rely on. If you love connecting with people, solving problems, and creating meaningful financial experiences, this is a place where you can build a long-term career. Our Universal Bankers do more than process transactions—they build relationships, uncover needs, and help members feel confident and supported. You will be part of a high-performing, collaborative team led by a manager who values communication, structure, and personal growth.

Responsibilities

• Create exceptional member experiences through warm, personalized service
• Support members with everyday banking needs and financial solutions
• Consult with members to understand their goals and offer products that support their financial well-being
• Assist with consumer lending, account opening, digital banking, and problem resolution
• Contribute to a positive, team-oriented branch culture
• Participate in ongoing training and development to grow your skills

Requirements

• High School diploma required, some college preferred
• Proven sales skills and 1 year member service or retail banking experience preferred
• Cash handling experience preferred
• Knowledge of banking and/or credit union regulations preferred
• Experience recommending products and plans to improve a member’s financial position preferred
• Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining quality of service
• Excellent member service skills with a member-focused mindset
• Acts as part of a cohesive team, demonstrating excellent people skills and the ability to interact positively with other employees
• Proficient with MS Office products and general office equipment
• Comfortable and confident with self-service technology
• Good organizational skills, detail-oriented with strong emphasis on accuracy and integrity
• Ability to maintain composure and problem-solve with a positive, solutions-oriented mindset
• Excellent verbal and non-verbal communication skills
• Required to obtain or possess a Mortgage Loan Originator (“MLO”) unique qualifier (NMLS registration number)
• Must successfully complete all MLO Registry requirements, including passing background and credit checks, fingerprinting, and other S.A.F.E. Act requirements
• Bondable
• Notary license required upon hire

Bilingual candidates (English/Spanish) are encouraged to apply.

Skills

• A warm, engaging personality
• Strong communication skills
• Curiosity and willingness to learn
• Ability to build rapport with all types of members
• Comfort working in a structured, fast-paced environment
• Customer service or sales experience is helpful, but not required

Schedule

Monday–Friday, 8:45 AM–5:15 PM
Every other Saturday, 8:45 AM–1:15 PM

Pay

Pay Range: $22.25–$23.50/hour plus monthly incentives and a 3% annual target bonus.

Benefits

• Generous 401(k) match
• 401(k) discretionary profit sharing
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid vacation, sick, floating holidays, and volunteer time off
• Paid holidays
• Tuition reimbursement
• Paid parental leave