Universal Banker

About the role

The Bank of Tioga is seeking a Universal Banker for its Crosby, ND location. This position is responsible for contributing to sales targets by identifying and fulfilling simple sales opportunities and promoting bank products.

Responsibilities

• Contribute to sales goals by identifying and fulfilling simple sales opportunities to increase sales and revenue.
• Direct sales opportunities to the appropriate sales officer.
• Ensure all activities conducted are in compliance with governing regulations and internal policies and procedures.
• Foster a relationship of mutual trust and confidence with clients and other team members.
• Greet and interact with the customer when they enter the branch.
• Meet clients' day-to-day transactional needs and resolve their service and maintenance related inquires.
• Promote bank products.
• Open day-to-day accounts, fulfill pre-approved credit opportunities and work closely with team members to ensure the optimal experience for clients.
• Interact with the local market to gain new clients and expand relationships with existing clients.
• Provide WOW client service through quality conversations, efficient and accurate processing of client transactions and adhering to the Branch Service Level Agreement.
• Sell, open, and maintain all personal banking products and services to new and existing clients, by highlighting features and benefits of bank products and cross sell/referrals to other TS Banking Group areas including commercial and small business lending and wealth management and trust.
• Maintain a system of follow-up mail and telephone communication several times during the year with new and existing clients to generate additional business.
• Answer client questions and handle objections during the sales process; diplomatically handle dissatisfied clients by providing exceptional client service.
• Perform both account opening and transactional processes in the delivery of efficient, accurate and professional service that defines exceptional client service and reputation.
• Proficient in personal account opening, maintenance, closing including checking, savings, and safe deposit boxes. Adheres to lean account opening process.
• Check ordering; check cashing procedures; issue cashier’s checks; process wire transfers; account maintenance; transfer/sweeps; online banking and mobile banking maintenance; stop payments; process holds and ACH/debit card disputes.
• Proficient in BSA requirements including CTR transactions, monetary instrument log, and detecting/reporting suspicious/unusual activity.
• Provide awareness of all banking products and services via outbound communication and interaction with current and prospective clients. Make appropriate referrals and possesses a thorough knowledge of TS Banking Group products and services.
• Gather and organize client information based on referrals; answer questions regarding same; make follow-up calls; use CRM system to prepare and proceed with the next steps in referral process (current and prospective clientele); provide feedback to supervisor and affected bank personnel.
• Participate in branch and bank business development activities including community events to promote the bank’s favorable image.
• Proactive aisle prospecting required for in-store bankers.
• Protect TS Banking Group financial interests and reputation by complying with internal and external policies, procedures and regulations.
• Knowledgeable in BSA requirements including CTR transactions, monetary instrument log and detecting/reporting suspicious/unusual activity.
• Able to perform all other duties as assigned.
• Comply with all banking and company regulations, policies, and procedures.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to write routine reports and correspondence. Able to effectively present information and respond to questions from employees of company and the general public.
• Able to communicate effectively.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Able to operate the following: telephone, personal computer, printer, copy machine, fax machine. Working knowledge of word processing, spreadsheet, and database software programs. Advanced PC knowledge beneficial.
• To effectively perform the job, must have reliable transportation to travel to and from work and other work-related events, meetings, interactions with clients, etc.

Qualifications

• Possess a high school diploma or GED certification required.
• Additional post high school education and/or training is preferred.
• One year of work experience in a financial institution, cash handling, and prior sales experience is a plus.

Skills

• Proficient in personal account opening, maintenance, closing including checking, savings, and safe deposit boxes.
• Proficient in BSA requirements including CTR transactions, monetary instrument log, and detecting/reporting suspicious/unusual activity.
• Knowledgeable in BSA requirements including CTR transactions, monetary instrument log and detecting/reporting suspicious/unusual activity.

Benefits

Starting Pay: $18.00/hr.

Pay

$18.00/hr.

Schedule

Not specified.