Universal Banker

About the role

This position contributes to sales targets by identifying and fulfilling simple sales opportunities and promoting Bank products. Responsibilities include greeting customers, opening day-to-day accounts, and working closely with team members to ensure an optimal customer experience.

Responsibilities

• Greet customers and interact with them when they enter the branch.
• Resolve clients' service and maintenance related inquiries.
• Promote bank products and cross-sell/referrals to other TS Banking Group areas.
• Maintain and open all personal banking products and services, highlighting features and benefits.
• Open day-to-day accounts, fulfill pre-approved credit opportunities, and work closely with team members to ensure the optimal experience for clients.
• Interact with the local market to gain new clients and expand relationships with existing clients.
• Provide WOW client service through quality conversations, efficient and accurate processing of client transactions, and adhering to the Branch Service Level Agreement.
• Perform both account opening and transactional processes in the delivery of efficient, accurate, and professional service that defines exceptional client service and reputation.
• Proficient in personal account opening, maintenance, closing including checking, savings, and safe deposit boxes.
• Adhere to lean account opening process, check ordering, check cashing procedures, issue cashier’s checks, process wire transfers, account maintenance, transfer/sweeps, online banking and mobile banking maintenance, stop payments, process holds, and ACH/debit card disputes.
• Compliant with BSA requirements including CTR transactions, monetary instrument log, and detecting/reporting suspicious/unusual activity.
• Make appropriate referrals and possess a thorough knowledge of TS Banking Group products and services.
• Gather and organize client information based on referrals; answer questions regarding same; make follow-up calls; use CRM system to prepare and proceed with the next steps in referral process (current and prospective clientele).
• Participate in branch and bank business development activities including community events to promote the bank’s favorable image.
• Proactive aisle prospecting required for in-store bankers.
• Comply with all banking regulations, policies and procedures.

Requirements

• Possess a high school diploma or GED certification.
• Additional post-high school education and/or training is preferred.
• One year of work experience in a financial institution, cash handling experience, and prior sales experience is a plus.

Skills

• Ability to operate the following: telephone, personal computer, printer, copy machine, fax machine.
• Working knowledge of word processing, spreadsheet, and database software programs.
• Advanced PC knowledge beneficial.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to effectively present information and respond to questions from employees of company and the general public.
• Good communication skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to perform all other duties as assigned.

Benefits

• Experience and Skills

Pay

$18.00/hr.

Schedule

Position may require the ability to work before or after normal business hours, including weekends and overnight travel, to meet required deadlines and attend meetings and/or training programs.