Universal Banker

About the role

This position is responsible for contributing to sales targets by identifying and fulfilling simple sales opportunities and promoting Bank products. This includes greeting customers, opening day-to-day accounts and working closely with team members to ensure an optimal customer's experience.

Responsibilities

• Assist with daily operating activities such as ABM servicing and opening and closing procedures.
• Contribute to sales goals by identifying and fulfilling simple sales opportunities to increase sales and revenue.
• Cross-sell bank products to new and existing customers.
• Direct sales opportunities to the appropriate sales officer.
• Ensure all activities conducted are in compliance with governing regulations and internal policies and procedures.
• Foster a relationship of mutual trust and confidence with clients and other team members.
• Greet and interact with the customer when they enter the branch.
• Maintain a system of follow-up mail and telephone communication several times during the year with new and existing clients to generate additional business.
• Answer client questions and handle objections during the sales process; diplomatically handle dissatisfied clients by providing exceptional client service.
• Perform both account opening and transactional processes in the delivery of efficient, accurate and professional service that defines exceptional client service and reputation.
• Proficient in personal account opening, maintenance, closing including checking, savings, and safe deposit boxes. Adheres to lean account opening process.
• Check ordering; check cashing procedures; issue cashier’s checks; process wire transfers; account maintenance; transfer/sweeps; online banking and mobile banking maintenance; stop payments; process holds and ACH/debit card disputes.
• Approve overdrafts and returns (with lending authority).
• Proficient in BSA requirements including CTR transactions, monetary instrument log, and detecting/reporting suspicious/unusual activity.
• Provide awareness of all banking products and services via outbound communication and interaction with current and prospective clients. Make appropriate referrals and possesses a thorough knowledge of TS Banking Group products and services. Gather and organize client information based on referrals; answer questions regarding same; make follow-up calls; use CRM system to prepare and proceed with the next steps in referral process (current and prospective clientele); provide feedback to supervisor and affected bank personnel.
• Participate in branch and bank business development activities including community events to promote the bank’s favorable image.
• Proactive aisle prospecting required for in-store bankers.
• Protect TS Banking Group financial interests and reputation by complying with internal and external policies, procedures and regulations.

Requirements

• Possess a high school diploma or GED certification required. Additional post high school education and/or training is preferred. One year of work experience in a financial institution, cash handling, and prior sales experience is a plus.

Qualifications

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Proficient in personal account opening, maintenance, closing including checking, savings, and safe deposit boxes. Adheres to lean account opening process.
• Check ordering; check cashing procedures; issue cashier’s checks; process wire transfers; account maintenance; transfer/sweeps; online banking and mobile banking maintenance; stop payments; process holds and ACH/debit card disputes.
• Approve overdrafts and returns (with lending authority).
• Proficient in BSA requirements including CTR transactions, monetary instrument log, and detecting/reporting suspicious/unusual activity.
• Provide awareness of all banking products and services via outbound communication and interaction with current and prospective clients. Make appropriate referrals and possesses a thorough knowledge of TS Banking Group products and services. Gather and organize client information based on referrals; answer questions regarding same; make follow-up calls; use CRM system to prepare and proceed with the next steps in referral process (current and prospective clientele); provide feedback to supervisor and affected bank personnel.

Benefits

• Competitive benefits package:
• Health and dental insurance
• Life insurance package
• Generous PTO and holiday package
• 401K contribution and match
• Professional development expense allowance
• Gym membership reimbursement
• Tuition reimbursement
• Paid volunteer time off (VTO)
• Wellness program

Pay

$18.00/hr.

Schedule

Full-Time/Regular