Universal Banker

About Us

Join Dogwood, a Division of TowneBank. Dogwood is a North Carolina state-chartered community bank, named as a Best Employer in North Carolina for multiple consecutive years. With deep roots in the communities we serve, we pride ourselves on being an employer of choice. At Dogwood, our core values of love and respect shine through in every aspect of our work. This role will be included in the merger with TowneBank and will become a TowneBank position upon conversion in late 2026.

Position Summary

The Universal Banker is responsible for providing excellent service to customers through performing teller activities, including receiving and paying out money and keeping records of money and negotiable instruments involved in a bank’s various transactions. The role also focuses on the sales and servicing of all bank products and services while maintaining current knowledge of competitor products, services, and promotions. The Universal Banker provides transactional support and exceptional customer service while maintaining essential controls and safeguards.

Responsibilities

• Handling deposits and withdrawals, opening new accounts, and processing loan applications.
• Receiving and counting daily inventories of cash.
• Providing a positive customer experience by building relationships, addressing queries, and ensuring customer satisfaction.
• Helping customers select investment options that match their financial goals and risk tolerance.
• Assisting customers with digital banking platforms and troubleshooting issues.
• Ensuring that transactions and interactions comply with banking regulations and standards.
• Performing due diligence on transactions, identifying suspicious activity, and reporting potential fraud.
• Cross-selling products and generating referrals to enhance customer engagement.
• Balancing currency, coin, and checks in cash drawers.
• Preparing and verifying cashier’s checks.
• Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA).
• Performing other duties as assigned.

Qualifications

• Must be a high school graduate or equivalent.
• 1-2 years of Teller experience or 1-2 years of experience with a focus in branch banking and account opening.
• Knowledge of Jack Henry or other similar banking systems will be beneficial.
• Thorough knowledge of the Bank’s products and services as well as the requirements for customer qualification.
• Knowledge of effective sales techniques.
• Proficient computer skills, including a working knowledge of Microsoft® Office Suite and HRIS.
• Strong administrative and organizational skills.
• Detail-oriented with the ability to manage confidential information.
• Strong decision-making and problem-solving skills; ability to analyze situations and come to logical conclusions.
• Excellent communication and customer service skills.

Physical Requirements

• Express or exchange ideas by means of spoken word via email or verbally.
• Exert up to 10 pounds of force occasionally, use arms and legs, and sit most of the time.
• Close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.