Universal Banker

About the Company

Availa Bank is a community-focused financial institution committed to helping customers and communities achieve financial success. The bank emphasizes personalized service, trusted relationships, financial solutions, and an inclusive workplace where employees can contribute to the success of customers and the communities they serve.

About the Role

Availa Bank is seeking a Universal Banker I (Bank Teller) to provide friendly, accurate, and efficient customer service while supporting a broad range of branch banking activities. This role combines teller transactions, customer service, account servicing, banking product support, cash handling, and relationship development. The ideal candidate is customer-focused, detail-oriented, comfortable working with financial transactions, and able to maintain accuracy in a fast-paced branch environment. The position is onsite in Ames, Iowa and is not a remote position.

Key Responsibilities

• Provide exceptional customer service through accurate and efficient financial transactions.
• Build customer relationships by identifying needs and recommending appropriate banking products and services.
• Provide accurate information regarding banking products, services, and procedures.
• Communicate professionally with customers and employees in person and by phone.
• Open, maintain, and close consumer accounts, including checking, savings, CDs, and safe deposit boxes.
• Process check orders and follow established check-cashing procedures.
• Issue cashier's checks and process wire transfers.
• Perform online and mobile banking maintenance.
• Process stop payments and debit card disputes.
• Process deposits, withdrawals, advances, loan payments, merchant transactions, and other routine banking transactions.
• Maintain an accurate and balanced cash drawer.
• Perform ATM and ITM duties as applicable.
• Support branch operations and contribute to established branch goals and deposit growth.
• Identify opportunities to cross-sell banking products and services.
• Maintain knowledge of current banking products, procedures, and compliance requirements.
• Support a positive and professional branch environment.

Required Qualifications

• A high school diploma or equivalent.
• Previous customer service experience.
• Strong mathematical and numerical skills.
• Basic keyboarding and computer skills with speed and accuracy.
• Strong verbal, written, and interpersonal communication skills.
• Ability to understand and follow established banking procedures.
• Ability to communicate clearly and professionally with customers and coworkers.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Ability to maintain knowledge of regulatory and compliance policies and procedures.
• Ability to work flexible hours and shifts as business needs require.

Preferred Qualifications

• Previous banking or bank teller experience.
• Accounting experience.
• Sales experience.
• Experience handling financial transactions or cash.
• Familiarity with banking software and branch technology.
• Experience with customer account opening and maintenance.
• Experience with ATM/ITM operations.
• Knowledge of banking products and consumer financial services.

Benefits & Perks

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) options.
• Company-paid life insurance.
• 401(k) retirement plan.
• Employee Stock Ownership Plan (ESOP).
• Company-paid short-term and long-term disability insurance.
• Flexible Spending Account (FSA) and dependent care options.
• Tuition assistance and discounts.
• Employee Assistance Program (EAP).

Equal Opportunity Statement

Availa Bank is an Equal Employment Opportunity employer committed to providing a workplace where individual differences and experiences are valued. Employment decisions are made based on qualifications, business needs, and applicable laws, without unlawful discrimination.