Universal Banker

Major Duties & Responsibilities

• Receive checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, and enter deposits into computer records
• Cash checks and process withdrawals after verification of signatures and balances
• Receive, verify, and enter loan and other payments
• Provide a complete range of customer services, including opening, maintaining, and closing accounts
• Count, check, package, and order coins and currency
• Balance cash drawer at the end of the shift/day

Relationship Building

• Drives branch growth through outbound prospecting and community engagement
• Consults with and advises customers about all bank products and services
• Uncovers needs for personal and business deposit accounts and loans after thorough needs-based consultation
• Interviews and gathers customer information, opens new deposit accounts
• Creates an enhanced customer experience with an "all-in-one" approach to relationship building

Electronic Banking

• Makes recommendations for personal and business electronic products, enrolling both personal and business customers
• Demonstrates, onboards, and supports e-banking customers (ACH, wires, bill pay, mobile deposit, mobile banking, personal finance, remote deposit capture)
• Assists customer with self-service devices, whether in-person or remotely in a virtual capacity
• Other duties as assigned

Education, Experience & Requirements

• Bachelor's or Associate's Degree in finance field preferred or related experience
• Successful completion of in-house training program
• Experience in a banking/lending environment preferred

Physical & Mental Demands

• Stand, walk, sit, stoop, reach with hands or arms, occasionally move up to 25 pounds, and use hands to finger, handle, or feel objects, tools, or controls
• Talk, hear, write, read, type, understand technical manuals, manipulate numbers, and communicate effectively in person, on the phone, and via letter/e-mail
• Effectively organize, prioritize, and complete work assignments, and deal with frequent and/or multiple interruptions
• Learn duties/tasks in a reasonable amount of time
• Perceive clearly at both close and long range, and possess adequate peripheral vision, depth perception, color distinction, and focusing ability