Universal Banker

About the role

The Universal Banker is a combination of being a Teller, Personal Banker, and performing Customer Service. Our Universal Bankers play a crucial role in providing retail banking products and services to customers. In addition to performing a variety of tasks associated with processing customer transactions and requests, the Universal Banker will develop new business opportunities with current and potential customers. If you are dedicated to providing exceptional customer service, detail‑oriented, and possess good computer skills, this is the job for you.

Responsibilities

• Perform full service banking with a primary focus on service and sales to new and existing customers within the branch.
• Perform teller duties including cash transactions, opening or updating accounts, and providing information on other products and services.
• Focus on and fulfill customer needs to maximize the customer experience on the phone and during branch visits.
• Meet/exceed sales and referral goals and meet/exceed individual and branch targets.
• Provide information to customers regarding promotions, contests, and new account options.

Requirements

• Customer service experience is required.
• Cash handling experience is required.
• Banking experience is a plus but not required; training will be provided.
• High school diploma or equivalent (or equivalent combination of education and experience).
• Detail‑oriented with good computer skills.

Benefits

• 401(k) plan with 6% match
• Health, dental, and vision insurance
• Company‑paid life insurance
• Tuition reimbursement
• Fitness reimbursement
• Paid time off
• Volunteer leave
• Paid holidays
• Additional associate perks and incentives

Schedule

This position works 40 hours per week.