Universal Banker

Benefits

• Employee Stock Ownership Plan & 401k Plan
• Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
• 12-week Paid Parental Leave and Medical Leave: With a cap of 20 weeks for eligible team members who qualify for both Medical and Parental Leave related to the birth of a child
• $5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance
• PTO from 13 to 23 days depending on tenure. Cashout and Carryover options
• 11 Paid Holidays
• 4 Days Volunteer Time
• 2 Days Self Allowance Time
• Tuition Assistance

Responsibilities

• Sales and Deposit Growth
• Develop and carry out strategies to increase deposit balances from existing customers by understanding their needs and offering tailored solutions.
• Maintain a robust pipeline of prospective clients and track progress towards conversion.
• Partner with other departments (e.g., Commercial Lending, SBA, Nonprofits etc.) to identify cross-selling opportunities and generate referrals.
• Customer Service and Relationship Management
• Greet and direct customers promptly and professionally.
• Actively interact with customers, prospects, and coworkers to build strong business relationships.
• Develop a strong understanding of products, services, sales skills, and service standards.
• Aid customers with requests and/or concerns by phone and in person, delegating research and resolution.
• Initiate customer courtesy calls on all accounts opened to ensure customer satisfaction.
• Follow-up on closed accounts to understand the reason for closing.
• Operational and Administrative Duties
• Assist with opening and closing of the bank facility by accessing security system, recording, and processing night deposit bags / envelopes.
• Maintain bank security by following policy, which includes internal security, transaction security, and robbery procedures.
• Perform ATM duties.
• Print daily reports & notices.
• Absorb incoming mail deposits and payments; Loan deposits; signature cards; transfers, and coin orders.
• Scan & index account forms in M-Files.
• Perform Canadian exchange for customers.
• Generates new business through prospecting, calling, social networking and referrals from EFD, SBA, National, Commercial and Consumer lending.
• Sell, explain, and open deposit accounts for both personal and business customers and prepare all related documentation.
• Cross sell bank products and services.
• Compliance and Training
• Maintain solid understanding of all legal and regulatory compliance issues as they pertain to this position.
• Loss prevention and security as applicable for this position.
• Complete required training.
• Participate in Stearns Bank sales/referral promotions.
• Assist with deposit product training with new and existing employees.
• Maintain file on assigned competitor and monitor rates, pricing, product changes, etc.
• Participate in Saturday duty when needed.
• Other projects as assigned.

Qualifications

• Associate degree (A.A.) or equivalent from a two-year college or technical school; or one to two years related experience or equivalent combination of education and experience.
• At least one-year sales experience, preferably in financial institution with a proven track record of achieving sales target, particularly in deposit growth and new account acquisition.
• Excellent communication and interpersonal skills.
• Excellent analytical, problem-solving, leadership and critical thinking skills.
• Excellent customer relation skills.
• Proactive and results-oriented, with a strong aim to succeed in a sales-driven environment.
• Able to handle several priorities.
• Strong digital literacy.
• Detail oriented.
• Strong time management and organizational skills.
• Flexible.