Universal Banker

About the role

Join a high-performing, growing $1.5B community bank where people, purpose, and opportunity come together. At State Bank, we are building a supportive and collaborative culture grounded in integrity, innovation, and service—while continuing to invest in our people and the communities we serve. We welcome individuals who are eager to learn, take initiative, and grow their careers.

Responsibilities

• Greets and serves customers in a friendly and courteous manner.
• Maintains an awareness of new business opportunities with customers; offers relevant products and services to meet customer needs; actively refers customers to appropriate sales staff as appropriate.
• Meets or exceeds established referral and sales goals for both business and consumer clients.
• Handles customer concerns on statement reconciliation and other routine questions.
• Maintains knowledge of current bank products and services.
• Processes changes to existing accounts as requested by clients.
• Accurately processes transactions, including various types of deposits, payments, transfers, etc. in a timely and professional manner.
• Cashes checks within approved authority and operating policy.
• Sells Cashier’s Checks and Money Orders.
• Processes night deposits and mail deposits.
• Maintains an approved level of cash; turns in excess and mutilated cash.
• Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis.
• Prepares transactions for scanning (i.e. branch capture, batch submission, etc.).
• Minimizes risk of losses, including cash differences and other controllable losses.
• Prepares reports relating to the function, e.g., currency transaction, BSA reports, etc.
• Demonstrates a working knowledge of State Bank’s security program.
• Travel to other banking center locations as needed.
• Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Customer Identification Program (CIP), Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
• Constantly look for ways to improve processes that will improve the customer’s experience and communicate those ideas to management.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.

Qualifications

• A high school diploma or equivalent.
• A minimum of one (1) year of related experience preferred.
• Moderate reading, writing, and grammar skills.
• Proficient analytical and mathematics skills.
• Proficient communicative and interpersonal relations skills.
• Proficient eye-hand coordination.
• Ability to operate various office machines.
• Ability to lift approximately fifty (50) lbs. of coin.
• Visual and auditory skills.