Universal Banker

BASIC FUNCTION

The Universal Banker responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers’ needs by processing a variety of financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments and/or greeting customers, performing customer needs assessment (profiling), opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts.

MAJOR RESPONSIBILITIES

• Operates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashier’s checks
• Operates at the platform to open accounts and resolve customer service issues
• Responsible for providing consistent extraordinary client experience by executing on Spencer’s customer service behaviors
• Executes the internal sales process by engaging the customer in conversation during customer platform interaction to identify needs and recommends appropriate products and services
• Engages customer in conversation during the customer transaction to identify needs and refers them to the platform when working at the teller window
• Operates within the confines of the bank’s compliance and operational policy and procedures
• Diligently completes all necessary paperwork such as CTRs, SARs etc… accurately and in a timely manner
• Aids AFCM with end-of-day branch proof tasks including ATM and Vault
• Participates in internal and external branch events as well as local community events
• Must be able to work a flexible hourly schedule as requested
• May be asked to travel & work at other branches in the network
• Presents a professional image
• Provides access to safe deposit boxes
• Opens and/or closes branch with management

JOB REQUIREMENTS

• Education: High school diploma or GED
• Experience: Minimum of 2 years bank teller and/or platform experience preferred