Universal Banker

About Us

San Francisco Federal Credit Union (SFFedCU) holds an “A” health rating and has achieved solid year-over-year growth. Our membership exceeds 43,000, with assets surpassing $1.3 billion, and branches located in San Francisco and San Mateo County.

About the Role

The Universal Banker serves as a key member of the credit union’s front-line team, delivering exceptional service to members while performing a wide range of banking transactions and advisory services. This position combines traditional teller functions with member service responsibilities.

Responsibilities

• Greet members warmly and provide excellent service in-person, via phone, and through digital channels.
• Process routine teller transactions including deposits, withdrawals, transfers, and loan payments.
• Open and maintain member accounts including checking, savings, certificates, and IRAs.
• Assist members with online banking, mobile apps, and ATM-related inquiries.
• Identify member needs and recommend appropriate credit union products and services.
• Originate and fund consumer loan applications.
• Resolve member issues or escalate concerns in a timely and professional manner.
• Maintain compliance with credit union policies, procedures, and regulatory requirements.
• Balance cash drawer daily and maintain required cash limits and documentation.
• Participate in branch and team meetings, training sessions, and community engagement activities.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• 1–2 years of customer service or banking experience strongly preferred.
• Strong communication and interpersonal skills.
• Ability to learn and explain financial products clearly and confidently.
• Proficiency with computer systems and comfort using banking technology.
• Detail-oriented, with a strong sense of accountability and integrity.
• Flexibility to work branch hours including occasional Saturdays.

Benefits

• Health insurance plans.
• Generous PTO.
• 401(k) Plan.
• Profit sharing.
• Competitive base salary.
• Bi-annual bonuses.
• Tuition reimbursement.

Why Join Us

You’ll work alongside a passionate team in a mission-driven organization, gain exposure to executive decision-making, and grow your skills across a broad range of functions. No two days will be the same—and that’s exactly how you like it.