Universal Banker

At Salem Co-operative Bank, we're more than a financial institution—we are the building blocks of our community. For over 100 years, we've built relationships that go beyond transactions—supporting local families, small businesses, and the neighborhoods we're proud to call home. Here, your work has a direct impact; you'll see the difference you make in familiar faces and shared successes every day. We are looking for a Universal Banker who values connection, integrity, and purpose; someone who wants to be part of something personal, not just professional.

About the Role

The Universal Banker is a cross-functional position that performs activities both on Platform/Customer Service and the Teller line (if/when needed). The level of the position will be determined by skill level and experience of applicants.

Responsibilities

• Learn and maintain up-to-date knowledge of all account types, products, services, and online account opening to advise and answer customer questions; recognize referral opportunities and introduce to appropriate team members
• Open accounts and process loan application requests for new and existing customers online and in the branch
• Provide excellent customer service to internal and external customers
• Educate customers on consumer and business products and services
• Research and respond to more complex matters, including customer issues in a timely manner, escalating to branch management as appropriate
• Organize daily branch work, maintain accuracy and proper documentation, complete required regulatory and operational reports, perform quality control, and complete currency transaction reports
• Assist with opening/closing of the branch as needed and ensure all opening/closing procedures are followed
• Meet branch goals for customer retention and deposit relationship growth
• Participate in bank-wide projects and committees as needed
• Assist with training of new branch/bank staff as needed
• Process a variety of customer transactions and payments in both the lobby and drive-thru, including deposits, withdrawals, loan payments, check cashing, money orders, bank checks, and bonds; ensure confidential customer information is stored securely
• Balance cash drawer at end of shift/day
• Assist customers with access to safe deposit boxes and closure; adhere to respective procedures and guidelines
• Assist with balancing the vaults and ATM
• Assist with fulfilling all CRA responsibilities and actively participate in various community service projects
• Strive to maintain an inclusive team environment
• Comply with and maintain branch conformance with all established Bank policies and procedures as well as state, federal, and local regulations; assist with ensuring ongoing compliance with audit and security procedures and other applicable guidelines
• Help with coverage in Methuen, MA branch if/when needed
• Perform other responsibilities as needed

Requirements

• High school diploma or equivalent
• 2+ years customer service experience in banking
• Knowledge of bank products and services
• Cash handling experience

Skills

• Excellent verbal and written communication skills
• Customer focus with the ability to build and maintain relationships and recognize opportunities
• Self-motivated, able to take initiative
• Ability to solve problems and provide solutions to customers’ needs
• Proficient computer skills including Word and Excel
• Ability to multi-task and adapt to change