Universal Banker

Location: 2455 Oakland Avenue, Indiana, PA 15701

Schedule

• Monday - Friday: 8:30 am - 6:00 pm
• Saturday: 9:00 am - 12:00 pm
• Must be flexible around branch hours

About the role

Responsible for delivering exceptional customer service related to branch operations on the teller line, including sales and platform duties. This role involves meeting assigned sales goals to support individual and branch production objectives. Duties are shared based on the branch's business needs.

Responsibilities

• Operate a customer service window efficiently and accurately using computer systems, sales skills, product knowledge, and bank policies to provide exceptional service across various transactions, including:
  • Identifying customers and verifying transaction authenticity to protect against fraud (e.g., verifying balances, placing holds, documenting identification).
  • Accepting deposits, verifying endorsements, and issuing receipts.
  • Cashing checks or coupons, verifying customer identity, endorsements, and balances, or referring to branch management for authorization.
  • Handling savings deposits and withdrawals.
  • Providing additional services such as bank money orders.
  • Accepting loan payments and other types of payments.
  • Balancing window cash daily.
  • Performing ATM settlement where applicable.
  • Assisting in vault balancing where applicable.
• Deliver exceptional customer service and meet sales goals by:
  • Profiling customers to recommend appropriate S&T loan and deposit products.
  • Utilizing sales tools (e.g., LoanFit, sales binders) to enhance customer experience and sales conversations.
  • Completing the S&T sales process and documenting customer interactions in the system for future reference.
  • Developing customer profiles and identifying banking needs.
  • Closing business and performing follow-up calls to ensure customer satisfaction.
  • Building professional relationships with customers to define needs and increase loyalty.
  • Identifying add-on selling opportunities and making recommendations based on customer needs.
  • Achieving CARE certification within 6 months of hire.
• Contribute to branch goals and sales/service standards as outlined in the branch playbook and by branch management.
• Execute professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
• Perform follow-up calls to new account customers to assess satisfaction and generate leads.
• Make outbound calls to grow existing customer relationships, using scripts and customer lists provided.
• Participate in branch sales call campaigns as needed.
• Process new account customers and changes to existing accounts, including data entry and documentation.
• Maintain existing accounts, answer customer questions, solve problems, and handle check orders.
• Prepare loan applications using LOS software and coordinate loan document preparation.
• Maintain strong working relationships with employees in other departments.
• Complete NMLS requirements as part of S.A.F.E. Act certification, including registration and annual maintenance.
• Assume additional duties as required, such as balancing ATMs and processing deposits.

Requirements

• High school diploma or equivalent.
• Two to five years of general and specialized experience.
• Successful completion of the retail training program, including CSR and RSA training.

Physical Demands

• Operates a keypad device: 70% of the day.
• Operates electronic and office equipment: 20% of the day.
• Standing: 2 hours per day in a straight position.
• Sitting: 5 hours per day in a leaning position.
• Lifting: Routinely lifts up to 10 lbs. (2 times per day); maximum lift of 20 lbs. (one time per day). Occasionally lifts and/or moves up to 50 lbs.
• Manual dexterity for typing and data entry: up to 40% of the business day.
• Close vision (18”-20”) for computer work.
• Reasonable accommodations may be made for individuals with disabilities.

Pay

Salary Range: $18.00 - $34.90 per hour. Offered rates and salaries vary based on geographic location, market data, experience, education, and position-specific skills. Incentive-eligible roles are compensated based on the plan document and company, business, or individual performance.