Universal Banker

Location: 9100 Covenant Ave, Pittsburgh, PA 15237

Schedule

• Monday - Thursday: 8:30 am - 4:00 pm
• Friday: 8:30 am - 5:00 pm
• Saturday: 9:00 am - 12:00 pm
• Must be flexible around branch hours

Responsibilities

• Deliver exceptional customer service related to branch operations on the teller line, including sales and platform duties to meet assigned sales goals and support individual and branch production goals.
• Operate a customer service window efficiently and accurately using computer systems, sales skills, product knowledge, and policies to handle a variety of transactions:
  • Identify customers and verify transaction authenticity to protect against fraud (e.g., verifying balances, placing holds, documenting identification).
  • Accept deposits, verify endorsements, and issue receipts.
  • Cash checks or coupons, verify endorsements and balances, and refer customers to management when needed.
  • Process savings deposits and withdrawals.
  • Provide additional services such as bank money orders.
  • Accept loan payments and other types of payments.
  • Balance window cash daily.
  • Perform ATM settlement and assist in vault balancing where applicable.
• Use sales functions to enhance customer satisfaction and meet sales goals:
  • Profile customers to recommend appropriate S&T loan and deposit products.
  • Utilize sales tools (e.g., LoanFit, sales binders) to enhance customer interactions.
  • Complete the S&T sales process, document customer notes, and identify banking needs.
  • Close business and perform follow-up calls to ensure customer satisfaction.
  • Build professional relationships with customers to define needs and increase loyalty.
  • Identify add-on selling opportunities based on customer needs.
• Become CARE certified within 6 months of hire.
• Contribute to branch goals and sales/service standards as outlined in the branch playbook.
• Execute professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
• Perform follow-up calls to new account customers to assess satisfaction and generate leads.
• Make outbound calls using branch playbook scripts and customer lists to grow relationships.
• Participate in branch sales call campaigns as needed.
• Process new and existing customer accounts, including data entry and documentation.
• Maintain existing accounts, answer customer questions, solve problems, and handle check orders.
• Prepare loan applications using LOS software and coordinate loan document preparation.
• Maintain strong working relationships with employees in other departments.
• Complete NMLS requirements for S.A.F.E. Act certification; maintain registration annually.
• Assume additional duties as required (e.g., balancing ATMs, processing deposits).

Requirements

• High school diploma or equivalent.
• Two to five years of general and specialized experience.
• Successful completion of the retail training program, including CSR and RSA training.

Physical Demands

• Operates a keypad device for 70% of the day; electronic and office equipment for 20% of the day.
• Standing for 2 hours per day; sitting for 5 hours per day in a leaning position.
• Routinely lifts up to 10 lbs. (2 times per day); maximum lift of 20 lbs. (once per day).
• Occasionally lifts and/or moves up to 50 lbs.
• Manual dexterity for typing and data entry up to 40% of the business day.
• Close vision (18”-20”) required for computer work.
• Reasonable accommodations available for individuals with disabilities.

Pay

Salary Range: $18.00 - $34.90 per hour