Universal Banker

Location: 602 Salt St, Saltsburg, PA 15681

Schedule

• Monday - Thursday: 8:30 am - 4:00 pm
• Friday: 8:30 am - 6:00 pm
• Saturday: 9:00 am - 12:00 pm
• Must be flexible around branch hours

About the role

Responsible for delivering exceptional customer service related to branch operations on the teller line, including sales and platform duties. This role supports individual and branch production goals by meeting assigned sales targets. Duties are shared based on the branch's business needs.

Responsibilities

• Operate a customer service window efficiently and accurately, using computer systems, sales skills, and product knowledge to provide exceptional service across various transactions, including:
  • Verifying customer identities, transaction authenticity, and fraud protection measures (e.g., verifying balances, placing holds, documenting identification).
  • Accepting deposits, verifying endorsements, and issuing receipts.
  • Cashing checks or coupons, verifying endorsements and balances, and referring customers to management when necessary.
  • Handling savings deposits and withdrawals.
  • Providing additional services such as bank money orders.
  • Accepting loan payments and other types of payments.
  • Balancing window cash daily and performing ATM settlement where applicable.
  • Assisting in vault balancing where applicable.
• Deliver exceptional customer service and meet sales goals by:
  • Profiling customers to recommend appropriate S&T loan and deposit products.
  • Utilizing sales tools (e.g., LoanFit, sales binders) to enhance customer experience and sales conversations.
  • Completing the S&T sales process and documenting customer interactions in the system for future reference.
  • Developing customer profiles, identifying banking needs, and closing business with follow-up calls to ensure satisfaction.
  • Building professional relationships to define customer needs and increase loyalty.
  • Demonstrating a comprehensive understanding of S&T’s sales process, policies, and procedures to identify add-on selling opportunities.
  • Achieving CARE certification within 6 months of hire.
• Contribute to branch goals and sales/service standards as outlined in the branch playbook and by branch management.
• Execute professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
• Perform follow-up calls to new account customers to assess satisfaction and generate leads.
• Make outbound calls using branch playbook scripts and customer lists to grow existing relationships.
• Participate in branch sales call campaigns as needed.
• Process new account customers and changes to existing accounts, including data entry and documentation.
• Maintain existing accounts, answer customer questions, solve problems, and handle check orders.
• Prepare loan applications using LOS software and coordinate loan document preparation.
• Maintain strong working relationships with employees in other departments.
• Complete NMLS requirements as part of S.A.F.E. Act certification, including proof of registration and annual maintenance.
• Assume additional duties as required, such as balancing ATMs and processing deposits.

Requirements

• High school diploma or equivalent.
• Two to five years of general and specialized experience.
• Successful completion of the retail training program, including CSR and RSA training.

Physical Demands

• Operates a keypad device for 70% of the day, electronic equipment for 10%, and office equipment for 10%.
• Standing for up to 2 hours per day in a straight position.
• Sitting for up to 5 hours per day in a leaning position.
• Routinely lifts up to 10 lbs. (2 times per day); maximum lift is 20 lbs. (one time per day).
• Occasionally lifts and/or moves up to 50 lbs.
• Manual dexterity for typing and data entry up to 40% of the business day.
• Close vision (18”-20”) required for computer work.
• Reasonable accommodations may be made for individuals with disabilities.

Pay

Salary range: $17.50 - $30.84 per hour.