Universal Banker

About the role

Responsible for delivering exceptional customer service related to branch operations on the teller line, including meeting assigned sales goals and supporting Individual and Branch production goals.

Responsibilities

• Operate a customer service window efficiently and accurately using computer systems, S&T sales skills, product knowledge, and policies.
• Identify and recommend appropriate S&T loan and deposit products to customers.
• Complete the S&T sales process and customer-focused conversations, documenting notes in the appropriate system.
• Develop customer profiles and identify their banking needs.
• Closely monitor and follow up on new account customers to ensure satisfaction and generate additional leads.
• Participate in branch sales call campaigns as needed.
• Perform data entry and prepare documentation to process new account customers and change existing accounts.
• Handle customer inquiries and solve problems related to accounts.
• Prepare loan applications using LOS software and coordinate loan document preparation.
• Maintain existing accounts and handle check orders for new and existing accounts.
• Assume additional duties as required, such as balancing ATMs and processing deposits.

Requirements

• High school diploma or equivalent.
• Two to five years general and specialized experience.
• Completion of the retail training program, including CSR and RSA training programs.

Qualifications

• CARE certified within 6 months of hire.
• Successfully completes NMLS requirements for S.A.F.E. Act certification.
• Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act.
• Physical demands include standing for 2 hours per day, sitting for 5 hours per day, lifting up to 10 lbs. twice per day, and occasionally lifting up to 50 lbs.
• Specific vision requirements include close vision of 18”-20” for computer work.

Skills

• Computer systems operation.
• Sales skills and product knowledge.
• Customer service and problem-solving abilities.
• Loan and deposit product recommendation.
• Effective communication and interpersonal skills.
• Use of manual dexterity for typing and data entry.
• Ability to work independently and as part of a team.

Benefits

N/A

Pay

$17.50 - $30.84

Schedule

Monday - Thursday 8:30 am - 5:00 pm
Friday 8:30 am - 6:00 pm
Saturday 9:00 am - 12:00 pm