Universal Banker

Location: 1100 Logan Boulevard, Altoona, PA 16602

Schedule

• Monday - Thursday: 8:30 am - 5:00 pm
• Friday: 8:30 am - 6:00 pm
• Saturday: 9:00 am - 12:00 pm
• Must be flexible around branch hours

About the role

Responsible for delivering exceptional customer service related to branch operations on the teller line, including sales and platform duties. This role supports individual and branch production goals, with shared responsibilities dictated by branch business needs.

Responsibilities

• Operate a customer service window efficiently and accurately using computer systems, sales skills, and product knowledge to provide exceptional service on various transactions, including:
  • Verifying customer identities, transaction authenticity, and fraud protection measures (e.g., verifying balances, placing holds, documenting identification).
  • Accepting deposits, verifying endorsements, and issuing receipts.
  • Cashing checks or coupons, verifying endorsements and balances, and referring customers to management when needed.
  • Handling savings deposits and withdrawals.
  • Providing additional services such as bank money orders.
  • Accepting loan payments and other types of payments.
  • Balancing window cash daily.
  • Performing ATM settlement and assisting in vault balancing where applicable.
• Deliver exceptional customer service and meet sales goals by:
  • Profiling customers to recommend appropriate S&T loan and deposit products.
  • Utilizing sales tools (e.g., LoanFit, sales binders) to enhance customer experience and sales conversations.
  • Completing the S&T sales process and documenting customer interactions in systems for future reference.
  • Developing customer profiles, identifying banking needs, and closing business.
  • Performing follow-up calls to ensure customer satisfaction.
  • Building professional relationships to define customer needs and increase loyalty.
  • Identifying add-on selling opportunities based on customer needs.
  • Achieving CARE certification within 6 months of hire.
• Contribute to branch goals and sales/service standards as outlined in the branch playbook and by management.
• Execute professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
• Perform outbound calls to grow customer relationships using provided scripts and customer lists.
• Participate in branch sales call campaigns as needed.
• Process new and existing customer accounts, including data entry, documentation, and handling account-related questions or problems.
• Prepare loan applications using LOS software and coordinate loan document preparation.
• Maintain strong interpersonal skills to work independently and collaboratively as a team player.
• Complete NMLS requirements for S.A.F.E. Act certification, including annual registration maintenance.
• Assume additional duties as required, such as balancing ATMs or processing deposits.

Requirements

• High school diploma or equivalent.
• Two to five years of general and specialized experience.
• Successful completion of the retail training program, including CSR and RSA training.

Physical Demands

• Operates a keypad device for 70% of the day, electronic equipment for 10%, and office equipment for 10%.
• Standing for 2 hours per day; sitting for 5 hours per day in a leaning position.
• Routinely lifts up to 10 lbs. (2 times per day); maximum lift of 20 lbs. (once per day).
• Occasionally lifts and/or moves up to 50 lbs.
• Manual dexterity for typing and data entry up to 40% of the business day.
• Close vision requirements of 18”-20” for computer work.
• Reasonable accommodations available for individuals with disabilities.

Pay

Salary Range: $18.00 - $34.90 per hour. Offered rates and salaries vary based on geographic location, market data, experience, education, and position-specific skills.