Universal Banker

About the role

This role involves delivering exceptional customer service at a branch location, focusing on teller duties and sales activities. Responsibilities include operating a customer service window, managing deposits and withdrawals, accepting loans, and maintaining customer relationships.

Responsibilities

• Operate a customer service window using computer systems, verifying transactions, and protecting the bank from fraud.
• Accept deposits, cash checks, and issue receipts.
• Provide additional customer services like bank money orders.
• Balance window cash daily and perform ATM settlement if applicable.
• Assist in vault balancing if required.
• Use sales skills to recommend and sell appropriate S&T loan and deposit products.
• Complete the S&T sales process and document notes for future interactions.
• Develop customer profiles and build relationships to increase customer loyalty.
• Close business and follow up with customers to ensure satisfaction.
• Perform data entry, prepare documentation, and handle customer inquiries.
• Assume additional duties as needed, such as balancing ATMs and processing deposits.

Requirements

• High school diploma or equivalent.
• Two to five years of general and specialized experience.
• Completion of the retail training program, including CSR and RSA training.

Qualifications

• CARE certified within six months of hire.
• Completes NMLS requirements for S.A.F.E. Act certification.
• Proof of registration with the registry and verification of a unique identifier as required by the S.A.F.E. Act.
• Physical demands include standing for 2 hours, sitting for 5 hours, lifting up to 10 lbs. two times per day, and occasionally lifting up to 50 lbs.
• Specific vision requirements include close vision of 18”-20” for computer work.

Skills

• Computer systems operation.
• Sales skills, including product knowledge and customer profiling.
• Customer service and problem-solving abilities.
• Basic accounting and financial management.
• Interpersonal and communication skills.
• Manual dexterity for typing and data entry.

Benefits

N/A

Pay

$17.50 - $30.85 per hour

Schedule

Monday - Thursday 9:00 am - 4:00 pm, Friday 9:00 am - 5:00 pm (Flexible)