Universal Banker

Essential Duties And Responsibilities

• Evaluates needs of potential customers and offers appropriate financial products and services.
• Prepares and compiles new customer application and information to open new account.
• Ensures completeness of all account documentation on new account set-up.
• Provides ongoing relationship servicing with current customers to maintain goodwill and gain additional business.
• Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.
• Responds to customer inquiries and requests regarding account.
• Collaborates with back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.
• Promotes and cross-sells other establishment products and services as appropriate to customer requirements.
• Assists in any other activity needed so that the branch meets customer needs efficiently.
• Generates new business to assist in meeting establishment profitability goals.

Teller

• Performs paying and receiving transactions satisfactory and efficiently.
• Maintains teller balancing standards monthly as stated in the Teller Over & Short Policy.
• Delivers excellent service to all customers.
• Performs additional duties within the banking center as needed to help fellow co-workers.

Platform

• Accepts and processes customer checks and cash for deposit.
• Verifies amount and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into the computer to record transactions, and issues computer generated receipts.
• Places holds on accounts for uncollected funds.
• Explains, promotes, or sells products or services.
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository.
• Complies with all applicable banking regulations, including Bank Secrecy Act.
• Follows Red River Bank policies and procedures.
• Attends or completes all required training.

Competencies

• Demonstrates attention to detail.
• Delivers excellent customer service.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Strives to continuously build knowledge and skills.
• Manages difficult or emotional customer situations;
• Responds promptly to customer needs.
• Maintains confidentiality.
• Speaks clearly and persuasively in positive or negative situations.
• Exhibits sound and accurate judgment; Makes timely decisions.
• Prioritizes and plans work activities; Uses time efficiently.
• Demonstrates accuracy and thoroughness.
• Observes safety and security procedures.

Qualifications

• High school diploma or general education degree (GED); and a minimum of five years banking experience and/or training; or equivalent combination of educations and experience.
• Excellent computer skills.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is frequently required to stand, walk, sit and stoop, kneel or crouch.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.

Work Environment

• The noise level in the work environment is usually moderate.