Universal Banker

General Duties And Responsibilities

• Models Q2 Service and Sales programs with creativity and energy to achieve goals and exceed quality standards.
• Takes personal initiative and serves as a positive role model for others.
• Buys customer relationships by representing QNB courteously, confidentially, and professionally, and by providing prompt, efficient, and accurate service through consultative selling and cross-selling.
• Evaluates customer needs using open-ended questions and refers customers to the appropriate resources.
• Opens, closes, and services all types of deposit products, capable of taking and disbursing loans.
• Performs branch functions requiring in-depth knowledge of branch transactions, including balancing cash drawer and/or TCR at the end of the day, managing ATMs, Vault Settlement, and ensuring daily office settlement.
• Aids in the training of personnel and may serve on committees, training staff on information from committee meetings.
• Aids in processes and prepares branch cash and settlement.
• Supports the community through involvement and participation in local volunteer and charitable organizations.
• Completes assigned compliance training in a timely manner and applies training to duties and responsibilities.

Required Availability

Absolutely available during all operating branch hours, including holidays and weekends.

Required Training, Experience And Education

• High School diploma or equivalent.
• Complete Universal Banker Certification Checklist.
• Proficient in all aspects of the job.
• Interpersonal skills to represent the Bank positively.
• Successful in motivating team members.
• Ability to lift and maneuver 25-30-pound coin bags.
• Strong communication skills to model QNB's sales efforts.
• Completion of high school, vocational training, or equivalent (some college courses preferred).
• Fulfill QNB compliance in operations and security procedures.
• Must meet S.A.F.E. Mortgage Licensing Act of 2008 and related regulations.
• Successfully complete Banking Fundamentals and Consumer Lending.
• Strong product knowledge and active championing and coaching for Q2 Sales and Service, referrals, and product campaigns.