Universal Banker

About the role

As a Universal Banker, you will process transactions efficiently and accurately, deliver exceptional customer service, and support branch sales goals. This role blends teller operations with customer service, handling routine inquiries, identifying customer needs, and making product and service referrals. The ideal candidate thrives in a team environment, actively contributes to branch goals, and demonstrates a strong commitment to client satisfaction.

Responsibilities

• Process transactions using an assigned cash drawer with accuracy and efficiency.
• Balance assigned cash daily and strictly follow cash handling and security procedures, maintaining sole control of the assigned drawer and limits.
• Comply with policies related to cash differences and controllable losses.
• Verify customer identification and documentation, confirm endorsements and payees, and obtain required supervisory approval for transactions above established cash limits or with special conditions such as stop payments or fund holds.
• Follow all departmental and Bank-wide policies, procedures, and security protocols.
• Prepare required Bank Secrecy Act (BSA) documentation including Currency Transaction Reports and Monetary Instrument Logs, and adhere to KYC, OFAC, and information security standards.
• Contribute to achieving individual and branch performance goals by actively monitoring personal progress and following designated action plans.
• Ensure consistent delivery of excellent customer service in alignment with the Bank’s sales and service expectations.
• Promote and maintain positive relationships with all internal and external customers.
• Stay up to date on Bank products and services and effectively communicate their benefits to clients.
• Assist in opening and closing the branch as needed based on business needs, which may include working outside of regularly scheduled hours.
• Collaborate with team members to maintain a supportive, efficient branch environment and actively contribute to group success by sharing knowledge, assisting with daily tasks, and providing coverage at other branch locations when needed.

Requirements

• Strong customer service orientation.
• Prior experience in customer service is strongly preferred.
• Sales-oriented professional demeanor with a strong focus on customer needs.
• Excellent verbal and written communication skills; bilingual in Spanish or another language is a plus.
• Experience handling cash or financial transactions is preferred.
• Proficiency in Microsoft Office (Word, Excel) required.
• Working knowledge of core banking systems is a plus.
• Strong attention to detail with a commitment to professionalism and confidentiality.
• Flexibility to adjust work schedule based on branch need.

This level of knowledge is normally acquired through 4–6 years of banking experience. One or more years of managerial experience is a plus but not required.

Benefits

• Paid leave
• Health, dental, vision, disability, and life insurance
• Two retirement plans