Universal Banker

About the role

Potomac Bank is seeking a Universal Banker I who can interact with the public, provide excellent customer service, and manage a variety of banking tasks.

Responsibilities

• Interact with the public and resolve their questions or problems.
• Familiarize yourself with and promote bank products and services.
• Identify and recommend suitable retail products to customers.
• Handle customer complaints and take appropriate actions to resolve issues.
• Establish and maintain positive relationships with colleagues and other employees.
• Process deposits, withdrawals, and other transactions.
• Manage customer accounts, including opening and maintaining checking and savings accounts.
• Complete wire transfers and issue cashier's checks and money orders.
• Prepare and submit Currency Transaction Reports (CTRs).
• Balance cash drawers and count coins and currency.
• Operate automated teller systems and night drop bags.
• Oversee ATM balancing duties.
• Oversee security protocols, including maintaining secure work areas and handling currency limits.
• Follow bank policies and procedures, including those related to customer confidentiality and security.

Qualifications

• High school diploma or equivalent.
• 1-2 years of prior customer service experience.
• Outgoing personality with a service-oriented approach.
• Basic to advanced computer skills.
• Knowledge of bank operations and customer service principles.
• Ability to perform calculations and follow instructions.
• Excellent communication and interpersonal skills.
• Ability to work independently and under pressure.
• Passion for learning and self-improvement.

Skills

• Self-development and continuous learning.
• Customer confidentiality and privacy.
• Versatility and adaptability.

Benefits

None specified in the job posting.

Pay

Salary details not specified in the job posting.

Schedule

Work schedule details not specified in the job posting.

Benefits

None specified in the job posting.

Security

Maintain proper currency and secure work area.

Critical Skills

• Self-Development: Pursue additional education or training.
• Customer Confidentiality: Protect customer information.
• Versatility: Multi-task under pressure.

Physical Demands

• Regularly stand, use hands to finger, handle, or feel, reach with hands and arms.
• Lift and/or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.

Smoking Policy

Potomac Bank is a 100% smoke-free workplace.

Equal Opportunity/Affirmative Action Employer

Potomac Bank is committed to a diverse and inclusive workforce.