Universal Banker

About the role

Provides prompt, efficient, and friendly service to ensure an excellent customer experience to all customers and employees. Acknowledges customers' needs with suggestions and referrals of appropriate Bank products and services. Performs all tasks accurately and efficiently while remaining in compliance with the established Bank policies and procedures.

Responsibilities

• Processes all teller line transactions at a proficient level, including accepting deposits and loan payments, verifying cash and endorsements, cashing checks, issuing official checks, and potentially providing overrides and approvals.
• Counts and balances the cash drawer daily, taking proactive steps to identify and resolve discrepancies when the balance is off.
• Fulfills BSA/AML/OFAC policies and/or procedures to report any suspicious activity.
• Maintains integrity, including keeping all Bank business and information confidential.
• Opens new accounts for customers accurately and efficiently.
• Handles more complex customer inquiries and requests.
• Demonstrates strong sales skills, seeking to refer additional products when appropriate and documenting referrals in Salesforce.
• Moves seamlessly through the banking center acting in a variety of roles as necessary.
• Adapts easily to meet all needs.
• Participates in Bank and Team activities.
• May seek additional responsibilities such as internal committee involvement or corporate initiatives.
• May serve as backup to manager in their absence.
• Possesses ability to effectively mentor others.

Qualifications

• High school diploma or equivalent.
• One year of retail banking experience required.
• Six months of new account experience required.
• Experience with Microsoft Office Suite required.
• Must have smartphone (iOS or Android) that supports the Bank's IT security guidelines.

Benefits

For more information on benefits, visit the Careers page of our company website at https://www.ibankpeoples.com/resources/careers.

Pay

$17.97 - $21.14 per hour

Schedule

N/A

Skills

Outgoing, sales-oriented, flexible, adaptable, and results-driven. Demonstrates the ability to work independently and with a team, make sound decisions, and use critical thinking skills.

Benefits

See the Benefits section for details.

Company Information

For over a century, Peoples Bank has served as a cornerstone of customer commitment, helping our communities thrive and continuously supporting our community members. Proudly bearing the Finward name as a Finward Company, our logo symbolizes our unwavering dedication to financial excellence, advanced technology, and elevating the customer journey. Headquartered in Munster, Indiana, Peoples Bank offers an extensive array of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services. With conveniently located Peoples Banking Centers spread across Northwest Indiana and Chicagoland, we uphold a tradition of delivering top-notch performance to our valued residents. At Peoples Bank, we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability, Integrity, Community, and Excellence, we are committed to building strong partnerships with our customers and communities to help them achieve financial success.

Contact

To apply, please visit the Careers page of our company website at https://www.ibankpeoples.com/resources/careers.