Universal Banker

Position Summary The Universal Banker delivers consistent, high-quality customer experience by combining transaction accuracy, operational discipline, consultative service, and relationship-based banking. This role supports both teller and platform responsibilities within the branch while engaging customers in meaningful conversations, identifying financial needs, and connecting them to appropriate banking solutions, digital tools, and internal business partners. The Universal Banker is accountable for owning each customer interaction from start to finish, maintaining strong cash controls and compliance standards, recognizing referral opportunities, and contributing to branch growth, customer retention, and overall performance goals. This position supports Peoples Bank’s mission, core values, and customer-focused sales culture by consistently delivering an Exceptional Customer Experience (ECX). Qualifications Education and Experience High School diploma or equivalent required1–3 years of experience in banking, retail sales, or customer service preferredCash-handling experience preferred Knowledge, Skills, And Abilities Strong customer service skills with a relationship-building mindsetEffective communication and active listening skillsSales and problem-solving ability with a consultative approachAttention to detail and commitment to accuracyAbility to multi-task and adapt in a fast-paced environmentProficiency with banking systems, CRM tools, and technologyDeliver a consistent, high-quality customer experience aligned with ECS standardsEngage customers through proactive, needs-based conversationsDemonstrate accountability for customer outcomes and personal performanceMeet assigned scorecard goals and maintain high transaction accuracyCollaborate effectively to achieve branch and team goalsMaintain consistent referral and customer follow-up activity aligned with branch goals