Universal Banker

About the role

The position provides excellent service to customers in accordance with Peoples Bank policies. It involves opening deposit accounts, handling CSR transactions, selling/cross-selling bank products and services, generating and executing consumer loans, and resolving customer service issues. This role engages in sales and service activities in branch locations, making sales referrals on products and services, and referring customers to the appropriate sources or channels.

Responsibilities

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources.
• Provide follow up to customer on resolution.
• Acquire, use, and maintain consumer lending product knowledge and abilities to generate and execute consumer loans, lines and deposit products.
• Initiate conversations to uncover customer needs to be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers.
• Complete required training for all bank and branch policies and procedures.
• Interpret documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents and procedure manuals.
• Speak effectively before groups of customers or employees of organization.
• Define and offer solutions to resolve problems.
• Use knowledge of the organization to identify helpful resources.
• Follow operational standards regarding security, risk management, and compliance.
• Make sales calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in the Salesforce.
• Interpret data to evaluate for acceptable lending ratios and product and service opportunities.
• Meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Responsible for meeting Retail Branch Standards which includes dress code.
• Perform special projects as assigned.

Requirements

• A High School Diploma or GED.
• Minimum 1-year work related experience in customer service.
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software to perform daily tasks with accuracy and efficiency.
• Proficient knowledge of Windows and Microsoft Office software (Word and Excel).
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven Team Player.
• Daily reliable transportation.
• Must be able to lift up to 25 lbs. consistently.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay.
• Travel also required to fill in at other branches as needed.
• Must be able to pass background and credit standards to hold NMLS credentials.
• Trustworthy and confidential behavior is essential in this role.

Qualifications

• A High School Diploma or GED.
• Minimum 1-year work related experience in customer service.
• Daily reliable transportation.
• Role requires consistent standing to perform role.
• Bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up.
• Must be able to lift up to 25 lbs. consistently.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay.
• Travel also required to fill in at other branches as needed.

Skills

• Customer Service Skills
• Product Knowledge
• Sales and Service Activities
• Computer Operations
• Communication Skills
• Teamwork
• Financial Services

Benefits

• 401(k) retirement plan with an employer match
• Employee stock purchase plan
• Variety of education assistance programs such as student loan and tuition paydown/reimbursement
• Paid vacation
• Holidays
• and much more

Pay

Commensurate with experience.

Schedule

Varies based on branch set up and customer demand.