Universal Banker

About the role

We are always searching for great people to join our team. While a culture-fit is nice, a culture-add is even better. If you are passionate about providing exceptional client service and building partnerships that champion all who are driven to achieve financial goals, come join our branch family. If you thrive in making personal connections, exude confidence, and are committed to helping our clients succeed, we will help you get to next in your own career development.

General summary

The role of the Universal Banker is to perform the essential duties and responsibilities of both the Teller and Relationship Banker role with the exception of offering loan products to clients. This position will establish new client account relationships as needed while also processing account transactions at the Teller station and completing basic account maintenance requests. The Universal Banker will also be trained to handle any and all branch servicing tasks such as vault balancing, cash shipment preparation, safe deposit box access, etc.

Outcomes

• Balance Growth and Production Achievement (30%) – Loan Origination, New Checking Accounts, Business Deposit Accounts, Credit Cards, and Convenience Services
• Client Service/Relationship Metrics (30%) – Services per Household, Referrals, Client Service, etc.
• Cash Drawer Balancing (20%) – Balance cash drawer in accordance with bank policy and procedure.
• Compliance and Operations Evaluation (20%) – Ensure compliance with all bank policies and procedures to include Regulations, CIP, Audit and Security.

Primary duties and responsibilities

• Perform daily office responsibilities and tasks such as account transactions, account maintenance, and customer correspondence.
• As needed, process new account requests and assist the Branch Manager and/or Relationship Banker in cross-sell efforts to existing clients.
• While processing routine client transactions, identify current and future financial needs and effectively refer and/or fulfill these sales to branch and strategic partners.
• Perform additional responsibilities to include client service requests such as processing stop payments, wire transfers, placing check orders, processing special instructions on accounts, and processing account maintenance requests.
• Actively work with clients to identify current and future financial needs.