Universal Banker
About the role
Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values: The customer is the first priority.We will keep all of the commitments we make.We are the people who get things done.We will work together as a team.
Universal Bankers are responsible for delivering exceptional customer service while building and maintaining customer relationships at the bank branch. This role supports a variety of banking functions including transactional services, account opening, consumer lending support, digital banking education, and identifying customer financial needs. Level placement is based on experience, knowledge, and demonstrated banking expertise. Each level builds upon responsibilities, knowledge, and expectations of the preceding level. Employees are expected to continue performing the primary responsibilities associated with lower levels while taking on the additional responsibilities outline for their assigned level. The position requires travel to local branches to provide adequate staffing coverage due to staffing needs. Universal Bankers will be paid mileage while using their own vehicle to travel to other local branches. In addition, when working at another branch outside of their home location, bankers will receive an additional $1.00/hour pay. There is occasional travel (
Responsibilities
- Provide exceptional customer service during all customer interactions
- Process customer transactions accurately and efficiently, recognizing red flags regarding frauds and scams
- Assist customers with basic account maintenance and digital banking tools
- Perform teller functions including but not limited to receiving checks and cash for deposit, verifying cash and endorsement, issuing receipts, issuing cashier’s checks, cashing checks, and paying out fund upon verification of signature and balance, balancing of cash drawer and maintaining established cash level.
Requirements
- 6 months cash handling and customer service experience
- Strong attention to detail and accuracy
- Dependable, organized team player with a positive attitude
- Ability to communicate with customers in a professional manner
- Basic computer skills including proficiency with the Microsoft Office Suite
Qualifications
- High school diploma or equivalent (GED)
- Ability to multi-task, be organized, effective time management
- Proven ability to balance a cash drawer accurately
Benefits
- Comprehensive Medical, Vision and Dental Insurance
- Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
- Paid Holidays and Competitive Paid Vacation Days
- Paid Parental Leave
- Short- and Long-Term Disability
- Life, Critical Illness, and Accidental Insurance
- Tuition Reimbursement and Career Development Opportunities
- Employee Assistance Program (EAP)
- Paid Time Off to volunteer in your community
- Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group
- All Benefits Are Subject To Eligibility Requirements.