Universal Banker

Position Summary

The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service. An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.

Primary Accountabilities

• Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds.
• Examine cash carefully to guard against counterfeit bills.
• Cash checks for customers in accordance with bank policy.
• Enters transactions into computer system and issues receipts.
• Provides accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
• Understanding basic knowledge of deposit and lending products & services.
• Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships to include determining needs and referring business partners.
• Affords assistance with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee.
• Develops sales and product knowledge allowing them to achieve personal and team goals as set.
• Tracks and monitors those sales and opportunities in the customer information software.
• Participates in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Proactively participates in outbound teleconsulting to promote and expand current client relationships.
• Actively participates in weekly huddles and one on one coaching sessions.
• Serves as relief and/or backup teller in other locations of Midland States Bank.
• Timely completion of all assigned learning activities.
• Demonstrates and models Midland States Bank core values that support the bank’s culture.
• Participates in bank sponsored community activities and initiatives.

Position Qualifications

• Sales and customer service background.
• Ability to: Stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Desired Qualifications

• Multilingual speakers are encouraged to apply.

Competencies

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

Pay Range

Pay Range: 18.50-22.00/hr

Benefits

• Comprehensive healthcare
• Well-being benefits
• Paid family leave
• Generous paid time off
• Banking perks
• Employee Stock Purchase Plan
• 401K plan with company match
• May include the opportunity to participate in our Non-Qualified Deferred Compensation plan

Qualifications

Education/Experience: Sales and customer service background.

Other Desired Qualifications: Multilingual speakers are encouraged to apply.

Compensation Details

Compensation details: 18.5-22 Hourly Wage