Universal Banker

Base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards).

About the Role

The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service.

An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs-based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.

Responsibilities

• Institutional knowledge of banking.
• Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds.
• Examine cash carefully to guard against counterfeit bills.
• Cash checks for customers in accordance with bank policy. Enter transactions into computer system and issue receipts.
• Provide accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
• Understand basic knowledge of deposit and lending products & services.
• Identify correct product types through needs-based questioning to build and deepen customer relationships, including determining needs and referring business partners.
• Assist with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior-level employee.
• Develop sales and product knowledge to achieve personal and team goals. Track and monitor sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Proactively participate in outbound teleconsulting to promote and expand current client relationships.
• Actively participate in weekly huddles and one-on-one coaching sessions.
• Serve as relief and/or backup teller in other locations of Midland States Bank.
• Complete all assigned learning activities in a timely manner.
• Demonstrate and model Midland States Bank core values that support the bank’s culture.
• Participate in bank-sponsored community activities and initiatives.
• Occasional travel for training and team meetings, and willingness to travel periodically to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Requirements

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Qualifications

• Multilingual speakers are encouraged to apply.

Skills

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Authenticity
• Emotional intelligence
• Self-development
• Flexibility and adaptability

Benefits

• Comprehensive healthcare
• Well-being benefits
• Paid family leave
• Generous paid time off
• Banking perks
• Employee Stock Purchase Plan
• 401K plan with company match
• Opportunity to participate in our Non-Qualified Deferred Compensation plan (eligibility requirements apply)

Pay

$18.50–$22.00 per hour