Universal Banker

About the role

MidAmerica National Bank, a locally owned financial institution in central Illinois, is seeking a Universal Banker for our Macomb, IL Banking Center. This position blends customer engagement, operational accuracy, and compliance with banking regulations to support both personal and business banking needs.

Responsibilities

• Build relationships with customers, understand their financial needs, and provide personalized banking solutions.
• Promote and cross-sell products, including checking/savings accounts, loans, and digital banking services.
• Accurately process deposits, withdrawals, loan payments, check cashing, and money orders while ensuring compliance with bank policies and regulations.
• Maintain and balance a cash drawer.
• Assist customers with opening, closing, and maintaining accounts, including personal and business banking products.
• Originate and process retail loan applications, discuss loan options, collect required documentation, and ensure proper disbursement.
• Adhere to all banking policies, including the Bank Secrecy Act, Customer Identification Program, and Regulation E. Monitor for fraudulent activity and ensure transaction accuracy.
• Represent the bank in community events, participate in networking opportunities, and continuously develop knowledge of banking products and services.

Requirements

• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Prior banking, sales, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and computer applications.

Core Values & Culture

• Uphold MidAmerica National Bank's core values and service standards.
• Maintain a positive and professional banking experience for all customers.

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