Universal Banker

Key Responsibilities

• Build relationships with customers, understand their financial needs, and provide personalized banking solutions.
• Promote and cross-sell products, including checking/savings accounts, loans, and digital banking services.
• Accurately process deposits, withdrawals, loan payments, check cashing, and money orders while ensuring compliance with bank policies and regulations.
• Maintain and balance a cash drawer
• Absorb and maintain customer accounts, including personal and business banking products.
• Originate and process retail loan applications, discuss loan options, collect required documentation, and ensure proper disbursement.
• Adhere to all banking policies, including the Bank Secrecy Act, Customer Identification Program, and Regulation E.
• Monitor for fraudulent activity and ensure transaction accuracy.
• Represent the bank in community events, participate in networking opportunities, and continuously develop knowledge of banking products and services.

Qualifications & Skills

• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Prior banking, sales, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and computer application.

Core Values & Culture

Uphold MidAmerica National Bank's core values and service standards.
Maintain a positive and professional banking experience for all customers.

Review benefit highlights on our website: Careers - MidAmerica National Bank