Universal Banker

About the role

Mechanics Bank is seeking a full-time Universal Banker to join the team at our Nipomo Branch. This role requires independent performance of banking transactions, excellent customer service, and adherence to policies and regulations.

Responsibilities

• Performs routine teller transactions and works directly with customers.
• Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
• Provides comprehensive deposit services to individuals, fiduciaries, and small businesses in a Retail branch.
• Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
• Affords assistance with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box entrances.
• Assists customers with account maintenance, online banking, mobile banking, and other complex account issues.
• Serves as a liaison to assist customers with concerns and answer any questions.
• Assists at other branches as needed.

Requirements

• High School Degree or GED required.
• Minimum of 2 years of customer service experience required.
• Minimum of 1 year banking and cash handling experience required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Working knowledge of Bank deposit products and services.
• Working knowledge of Bank's consumer loan products.
• Basic knowledge of alternative Bank services and vendor provided products.
• Ability to persuade, including the value and benefits of using the Bank's services and products.
• Knowledge of applicable Bank policies and procedures.

Qualifications

• High School Degree or GED required.
• Additional experience may be considered in lieu of degree.
• Minimum of 2 years of customer service experience required.
• Minimum of 1 year banking and cash handling experience required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Working knowledge of Bank deposit products and services.
• Working knowledge of Bank's consumer loan products.
• Basic knowledge of alternative Bank services and vendor provided products.
• Ability to persuade, including the value and benefits of using the Bank's services and products.
• Knowledge of applicable Bank policies and procedures.

Skills

• Customer service skills.
• Attention to detail.
• Banking products and services knowledge.
• Interpersonal skills.
• Decision-making ability.
• Knowledge of Bank policies and procedures.

Benefits

• Comprehensive employee benefits program.
• Medical, prescription, dental, and vision coverage.
• Life insurance, AD&D, and disability benefits.
• Health Savings Account with employer contribution.
• Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program.
• Supplemental Health plans, Voluntary Legal and Identity Theft Services.
• 11 paid holidays, paid sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year.
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply).

Pay

$23.00 - $30.00 hourly. Eligible for Retail Incentive Plan.

Schedule

10-20% travel.