Universal Banker

About the role

Mechanics Bank is seeking a Universal Banker to join our dynamic team. We prioritize building strong, lasting relationships with our customers and colleagues.

Responsibilities

• Performs routine teller transactions and works directly with customers.
• Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
• Works quickly to service customers waiting in line while maintaining close attention to detail and complying with all policies, procedures, and regulatory guidelines.
• Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
• Affords comprehensive deposit services to individuals, fiduciary, and small businesses in a Retail branch.
• Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box entrances.
• Resolves concerns presented by customers.
• Assists at other branches as needed.
• Effectively interviews and profiles new and existing customers to recommend appropriate banking products and services.
• Promotes the full range of deposit and lending products and services that best meet the customer’s needs.
• Provides exemplary customer service both in person and over the phone.
• Represents the Bank to the customer both in conduct and attire in a courteous and professional manner.
• Responds to inquiries accurately, promptly, and efficiently.
• Performs follow-up calls to new and existing customers to ensure customer satisfaction and answers any questions.
• Maintains an awareness of criminal scams used against banking customers.
• Reviews account completely prior to performing overrides.
• Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers; reviews the work of others for compliance.
• May participate in monthly branch audit functions or daily review of operational reports.

Requirements

• High School Degree or GED required.
• Minimum of 2 years customer service experience required.
• Minimum of 1 year banking and cash handling experience required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Working knowledge of Bank deposit products and services.
• Working knowledge of Bank's consumer loan products.
• Basic knowledge of alternative Bank services and vendor provided products.
• Ability to persuade, including the value and benefits of using the Bank's services and products.
• Knowledge of applicable Bank policies and procedures.

Qualifications

• ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• High School Degree or GED.
• Customer service experience.
• Banking and cash handling experience.
• Interpersonal skills.
• Attention to detail.
• Decision-making ability.
• Bank deposit products knowledge.
• Consumer loan products knowledge.
• Alternative Bank services knowledge.
• Product persuasion skills.
• Bank policies and procedures knowledge.

Benefits

• Comprehensive employee benefits program.
• Health benefits.
• Life insurance.
• Disability benefits.
• Health savings account.
• Flexible spending accounts.
• 401(k) and Roth 401(k).
• Education savings plan.
• Tuition reimbursement program.
• Volunteer time off.
• Discounted rates on primary residence loan.
• Free personal checking and savings account.

Pay

$21.00 - $28.00 hourly.

Schedule

10-20% travel.