Universal Banker

About the role

Mechanics Bank is seeking a Universal Banker to join our team. We prioritize connection, partnership, long-term relationships, and in-person collaboration. This role will be based at our office.

Responsibilities

• Performs routine teller transactions and interacts directly with customers.
• Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
• Works quickly to serve customers in line, maintaining attention to detail and compliance with policies and procedures.
• Provides comprehensive deposit services, including opening and closing accounts, account reconciliation, and account maintenance.
• Assists customers with account maintenance, online banking, mobile banking, and other complex account issues.
• Serves as a point of contact for new and existing customers, recommending appropriate banking products and services.
• Ensures accurate cash handling, balancing, and security practices, including reviewing transactions for red flags and fraud.
• Completes various reports and forms to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering requirements, and regulatory compliance.
• Participates in monthly branch audits and daily review of operational reports.

Requirements

• High School Diploma or GED.
• Minimum of 2 years of customer service experience.
• Minimum of 1 year banking and cash handling experience.
• Excellent interpersonal skills, attention to detail, and strong customer service abilities.
• Ability to work independently and collaboratively as part of a team.
• Knowledge of Bank deposit and lending products.
• Ability to persuade and present the value of using the Bank's services and products.
• Working knowledge of Bank policies and procedures.

Qualifications

• High School Degree or GED required.
• Minimum of 2 years of customer service experience required.
• Minimum of 1 year banking and cash handling experience required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Knowledge of Bank deposit products and services.
• Ability to persuade, including the value and benefits of using the Bank's services and products.
• Working knowledge of Bank's consumer loan products.
• Basic knowledge of alternative Bank services and vendor provided products.
• Ability to make decisions using information available.
• Knowledge of applicable Bank policies and procedures.

Skills

• Excellent communication and interpersonal skills.
• Attention to detail and ability to maintain accuracy in cash handling and transaction processing.
• Ability to work independently and as part of a team.
• Knowledge of Bank deposit and lending products.
• Ability to persuade and present the value of using the Bank's services and products.
• Working knowledge of Bank policies and procedures.

Benefits

• Comprehensive employee benefits package including health insurance, life insurance, disability, retirement plans, and paid time off.
• Retail Incentive Plan eligibility.

Pay

The pay range for this position is $21.00 - $28.00 hourly. Final compensation will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

Travel

10-20% travel may be required.

ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.