Universal Banker

About the role

Mechanics Bank is seeking a Universal Banker to join our dynamic team. We prioritize building strong, lasting relationships with our customers and colleagues.

Responsibilities

• Performs routine teller transactions and works directly with customers.
• Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
• Provides comprehensive deposit services to individuals, fiduciaries, and small businesses in a Retail branch.
• Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
• Affords assistance with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box entrances.
• Assists customers with account maintenance, online banking, mobile banking, and other complex account issues.
• Resolves concerns presented by customers.
• Affords assistance at other branches as needed.
• Effectively interviews and profiles new and existing customers to recommend appropriate banking products and services.
• Promotes the full range of deposit and lending products and services that best meet the customer’s needs.
• Represents the Bank to the customer both in conduct and attire in a courteous and professional manner.
• Responds to inquiries accurately, promptly, and efficiently.
• Performs follow-up calls to new and existing customers to ensure customer satisfaction and answers any questions.
• Maintains a cash supply for transactions performed and adheres to all cash handling policies and procedures.
• Reviews customer transactions for red flags and fraudulent items.
• Maintains an awareness of criminal scams used against banking customers.
• Reviews account completely prior to performing overrides.
• Ensures all new account documentation is obtained, reviewed, and stored per bank policy.
• Affords assistance in the opening and closing of the branch, following established security procedures.
• Gathers data and processes various reports and forms to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
• Completes required compliance training by assigned due dates.
• Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers; reviews the work of others for compliance.
• May participate in monthly branch audit functions or daily review of operational reports.

Requirements

• High School Degree or GED required.
• Minimum of 2 years of customer service experience required.
• Minimum of 1 year banking and cash handling experience required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Working knowledge of Bank deposit products and services.
• Working knowledge of Bank's consumer loan products.
• Basic knowledge of alternative Bank services and vendor provided products.
• Ability to persuade, including the value and benefits of using the Bank's services and products.
• Knowledge of applicable Bank policies and procedures.

Qualifications

• ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Customer service skills.
• Attention to detail.
• Ability to work independently and collaboratively.
• Decision-making ability.
• Knowledge of Bank deposit and lending products.
• Ability to persuade and promote products and services.
• Knowledge of Bank policies and procedures.

Benefits

• Comprehensive employee benefits program including medical, prescription, dental, and vision coverage, life insurance, AD&D, and disability benefits.
• Health Savings Account with employer contribution.
• Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program.
• Savings plan, Voluntary Legal and Identity Theft Services.
• 11 paid holidays, paid sick days, paid vacation days, and paid volunteer time.
• Free personal checking and savings account; discounted rates on primary residence loan with $0 origination fees (restrictions apply).

Pay

$21.00 - $28.00 hourly

Schedule

Travel required: 10-20%