Universal Banker

About the role

Mechanics Bank is seeking a Universal Banker to join our dynamic team. We prioritize building strong, lasting relationships with our customers and colleagues.

Responsibilities

• Performs routine teller transactions and works directly with customers.
• Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
• Works quickly to service customers waiting in line while maintaining close attention to detail and complying with all policies, procedures and regulatory guidelines.
• Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
• Affords comprehensive deposit services to individuals, fiduciary, and small businesses in a Retail branch.
• Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box entrances.
• Resolves concerns presented by customers.
• Affords assistance at other branches as needed.
• Effectively interviews and profiles new and existing customers to recommend appropriate banking products and services.
• Promotes the full range of deposit and lending products and services that best meet the customer’s needs.
• Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner.
• Responds to inquiries accurately, promptly, and efficiently.
• Performs follow-up calls to new and existing customers to ensure customer satisfaction and answers any questions.
• Maintains an awareness of criminal scams used against banking customers. Reviews account completely prior to performing overrides.
• Ensures all new account documentation is obtained, reviewed, and stored per bank policy.
• Effectively performs responsibilities for processing and balancing ATM, daily branch balancing, and cash orders.
• Affords assistance in the opening and closing of the branch, following established security procedures.
• Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
• Completes required compliance training by assigned due dates.
• Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers; reviews the work of others for compliance.
• May participate in monthly branch audit functions or daily review of operational reports.

Requirements

• High School Degree or GED required.
• Minimum of 2 years of customer service experience required.
• Minimum of 1 year banking and cash handling experience required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Working knowledge of Bank deposit products and services.
• Working knowledge of Bank's consumer loan products.
• Basic knowledge of alternative Bank services and vendor provided products.
• Ability to persuade, including the value and benefits of using the Bank's services and products.
• Knowledge of applicable Bank policies and procedures.

Qualifications

• ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Skills

• Customer Service
• Banking Products Knowledge
• Compliance and Regulatory Knowledge
• Financial Management
• Operational Accuracy

Benefits

• Medical, prescription, dental, and vision coverage for employees and their eligible family members.
• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits.
• Health Savings Account with employer contribution.
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program.
• Supplemental Health plans, Voluntary Legal and Identity Theft Services.
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year.
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply).

Pay

$21.00 - $28.00 hourly

Schedule

10-20% travel