Universal Banker

About the role

A Universal Banker acquires, manages, and retains meaningful relationships with clients using a consultative sales and service approach to proactively fulfill their financial needs.

Responsibilities

• Meet with clients and prospects, both in person and over the phone, to build and maintain strong, lasting relationships, discover financial needs, and tailor product solutions.
• Educate clients on alternate delivery methods and channels, including mobile, online, and ATM options for 24/7 account access.
• Refer clients to other business partners for specialized financial needs.
• Apply product and procedural knowledge to solve client problems efficiently and enhance the client experience.
• Process routine and complex transactions, including deposits, withdrawals, and loan payments.
• Engage in client and prospect management activities, driving proactive sales conversations and identifying sales opportunities to meet assigned sales goals.
• Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
• Manage the lobby by greeting and directing client traffic.
• Perform duties based on the financial center’s needs.
• Support the Bank’s risk management culture through awareness, knowledge, and sound decision-making.
• Maintain operational and financial safety and soundness, staying aware of the environment, situation, and client interactions.

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1 year of sales and client service experience in a professional environment; prior banking experience highly preferred. Alternatively, a Bachelor’s degree with cash handling and customer service experience in retail or a financial institution.
• Proven ability to form and expand client relationships.
• Ability to learn and navigate multiple banking systems and applications.
• National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.
• Employment contingent upon meeting initial and ongoing registration requirements, including acceptable background investigation results.

Skills

• Excellent communication skills, both in person and over the phone, with the ability to tailor product benefits to clients’ needs.
• Ability to learn products, services, and procedures quickly and accurately.
• Comfortable educating others on technology.
• Professional, thorough, and organized with strong follow-up skills.
• Ability to work well in a team environment and collaborate proactively.
• Understanding of and ability to follow policies, procedures, and regulatory requirements.
• Ability to work Financial Center hours, including weekends and some evenings.
• Ability to travel if required to perform essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform essential job functions.
• Ability to lift/move/carry approximately 10 pounds (accommodations available if needed).