Universal Banker

About the role

This position provides both teller and platform support to ensure quality customer service and minimal client wait times. You will perform financial transactions, open deposit accounts, identify client needs, and make product recommendations to deepen relationships and generate new business.

Responsibilities

• Perform daily financial transactions including deposits, currency handling, coin counting, and check cashing.
• Open and process new demand and time deposit accounts such as checking, savings, IRAs, certificates of deposit, and money market accounts.
• Provide platform support by opening accounts and offering deposit product services.
• Identify client needs through consultative conversations and recommend appropriate products and services.
• Cross-sell and refer clients to bank partners to generate new business and strengthen relationships.
• Conduct outbound calls to clients and prospects, including participation in special deposit/loan campaigns.
• Assist clients with loan applications for personal/retail consumer needs and facilitate handoffs to appropriate associates.
• Research and resolve client problems, respond to inquiries on account status, and deliver excellent client experiences.
• Enhance knowledge through training, meetings, and web-based learning to better serve clients.
• Ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Assist with daily banking center operations, including audit controls and training new associates.
• Stay informed of operational updates and changes to ensure compliance with current guidelines.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or GED; 1 year of experience as a Teller preferred.
• Proficiency with Microsoft Office Suite, 10-key calculator, and coin counter.
• Must pass a background credit check and comply with the S.A.F.E Mortgage Licensing Act of 2008 and related regulations.

About Us

First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential. Headquartered in Memphis, TN, First Horizon Bank operates in 12 states across the southern U.S., offering commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. The company has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefits

• Medical, dental, and vision insurance with wellness incentives.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with 6% company match.